Hanns.G HW216 Technical Support FAQ, For General Problems, Problem & Question Possible Solution

User’s Manual

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL PROBLEMS

PROBLEM & QUESTION	POSSIBLE SOLUTION
Power LED is not on	Check if the Power Switch is in the ON position
	Power Cord should be connected
	Check if the PC system is Plug & Play compatible
No Plug & Play	Check if the Video Card is Plug & Play compatible
	Check if any plug pins on the D-Sub or DVI-D
	connectors are bent
Picture is dim, too bright or	Adjust the clock, phase or Contrast and Brightness
fuzzy	Controls.
Picture bounces or a wave	Move away electrical devices that may cause
pattern is present in the
	electrical interference.
picture
	Computer Power Switch should be in the ON position.
	Computer Video Card should be snugly seated in its
	slot
	Make sure monitor’s video cable is properly
The power LED is ON	connected to the computer.
(orange) but there’s no	Inspect monitor’s video cable and make sure none of
video or no picture.	the pins are bent.
	Make sure computer is operational by hitting the
	CAPS LOCK key on the keyboard while observing the
	CAPS LOCK LED. The LED should either turn ON or
	OFF after hitting the CAPS LOCK key.
Missing one of the primary	Inspect the monitor’s video cable and make sure that
colors (RED, GREEN, or
	none of the pins are bent.
BLUE)
Screen image is not	Adjust pixel frequency CLOCK and PHASE or press
centered or sized properly.	hot-key (i Button)
Picture has color defects	Adjust RGB color or select color temperature
(white does not look white)
	Use win 2000/ME/XP Right click anywhere on
The screen resolution	desktop and select Properties>Settings>Screen
needs to be adjusted	Resolution. Use the silder to adjust the reslution and
	click Apply

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