Hand Held Products 3900, 3800 manual Troubleshooting, Replacing the Interface Cable

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Replacing the Interface Cable

The standard interface cable is attached to the scanner with an 10-pin modular connector. When properly seated, the connector is held in the 3800 scanner’s handle by a flexible retention tab. The 3900 connector is located in the pod at the end of the 3900 cable. The interface cable is designed to be field replaceable.

••Order replacement cables from Hand Held Products or from an authorized distributor.

••When ordering a replacement cable, specify the cable part number of the original interface cable.

To Replace the Interface Cable:

1.Turn the power to the host system OFF.

2.Disconnect the scanner’s cable from the terminal or computer.

3.Locate the small hole on the side of the scanner’s handle (3800), or on the underside of the connector pod

(3900). This is the cable release.

4.Straighten one end of a paper clip.

5.Insert the end of the paper clip into the small hole and press in. This depresses the retention tab, releasing the connector. Pull the connector out while maintaining pressure on the paper clip, then remove the paper clip.

6.Replace with the new cable.

Insert the connector into the opening and press firmly. The connector is keyed to go in only one way, and will click into place.

Troubleshooting

Cable Release

The scanner automatically performs self-tests whenever you turn it on. If your scanner is not functioning properly, review the following Troubleshooting Guide to try to isolate the problem.

Is the power on? Is the red illumination beam on?

If the red illumination beam isn’t illuminated, check that:

1. The cable is connected properly.

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3800/3900 User’s Guide

Image 152

Contents User’s Guide Disclaimer Canadian Notice Statement of Agency ComplianceFCC Class B Compliance Statement LED Safety Statement UL and cUL StatementTÜV Statement TIC StatementTable of Contents Output Data Formatting Code 93 Message Length Check Digit Addenda Addenda Required Addenda Separator Cloning Maintenance Viii About This Manual Getting StartedTypical Applications for Unpacking the Scanner Or anScanner Identification Scanner Bottom ViewConnecting the Scanner When Powered by Host Keyboard Wedge For Specular Zone Mounting InformationPlug and Play Option Setting IBM 4683 Ports 5B, 9B, and 17 Interface Symbology Suffix USB Interface3800/3900 User’s Guide NCR Ocia Short Format 8 Bit Interface Symbology PrefixOcia Interface Symbology NCR Ocia Long Format 9 Bit InterfaceNixdorf Ocia Interface Serial Wedge3800/3900 User’s Guide 3800/3900 User’s Guide Terminal Interfaces Keyboard Wedge ConnectionTerminal ID Supported Terminals Terminal Models Terminal IDSupported Terminals Country Code Scan Keyboard CountryKeyboard Style Keyboard Modifiers 3800/3900 User’s Guide Serial Port Connection Baud Rate RS-232 Word Length Data Bits, Stop Bits, and Parity RS-232 Word Length Data Bits, Stop Bits, and Parity RS-232 Handshaking Wand Emulation ConnectionWand Emulation Transmission Rate Wand Emulation Polarity Wand Emulation IdleDelay Between Blocks Data Block SizeOverall Checksum Scan Rate Beeper VolumeOutput Reduce Quiet Zone Beeper ToneScan Voting Reread Delay Good Read Delay Trigger ModeSerial Trigger Time Out 3800/3900 User’s Guide Scan the Add Prefix or Add Suffix symbol Data EditingPrefix/Suffix Overview Points to Keep In MindScan Add Suffix Scan the Clear One Prefix or Clear One Suffix symbolTo Clear One or All Prefixes or Suffixes To Add a Carriage Return Suffix to all Symbologies Prefix Selections Suffix SelectionsSymbology Chart Symbology CodeHex Symbology Code HexAscii Conversion Chart Code Dec Hex CharFunction Code Transmit Intercharacter, Interfunction, and Intermessage DelaysIntercharacter Delay User Specified Intercharacter Delay Interfunction Delay Intermessage Delay3800/3900 User’s Guide Scan the Enter Data Format symbol Primary/Alternate Format Data FormattingData Format Editor Introduction To Add a Data FormatData Format Editor Commands Other Programming SelectionsMove Commands Data Format Editor Data Formatter Alternate Data Formats3800/3900 User’s Guide Secondary RS-232 Connection Secondary InterfaceSecondary Code 39 Wand Emulation Non Decoded Output Laser Emulation Polarity Secondary Non Decoded Output Laser EmulationNon Decoded Output Laser Emulation Transmission Rate Disabling the Secondary Interface Secondary Trigger ModeNon Decoded Laser Emulation Idle 3800/3900 User’s Guide Introduction SymbologiesAll Symbologies Message Length Description Codabar Start/Stop CharactersCheck Character Codabar ConcatenationCodabar Message Length Code Code 39 Message Length Code 39 Append BaseFull Ascii Interleaved 2 Check DigitInterleaved 2 of 5 Message Length Strict DecodingCode 93 Message Length Code 2 of 5 Message Length Code 2Iata Code 2 Matrix 2 Iata Code 2 of 5 Message LengthMatrix 2 of 5 Message Length Check Digits Required Code 11 Message Length GS Substitution Telepen Code 128 Message LengthTelepen Output Telepen Message LengthNumber System Addenda Required UPC aAddenda Addenda Separator UPC Strict DecodingUPC E0 and UPC E1 UPC E ExpandUPC E Addenda Addenda Separator EAN/JAN EAN/JAN Isbn Enable Default All EAN/JAN 8 Settings Addenda Addenda Separator MSI MSI Message Length Plessey Plessey Message LengthRSS-14 RSS LimitedRSS Expanded RSS Expanded Message LengthChina Post Code China Post Message LengthOff Minimum Message Length Maximum Message Length Scan Diagnostics Show GLI Blocks3800/3900 User’s Guide Minimum Message Length Maximum Message Length Eanucc Composite Eanucc Composite SymbologyEnable UPC/EAN Version Eanucc Composite Code Message Length 3800/3900 User’s Guide Procedure Cloning3800/3900 User’s Guide Temporary Visual Menu Configuration Installing Visual Menu from the WebVisual Menu Visual Menu IntroductionUpgrading USB Firmware Function Code HEX/ASCII Value Full Ascii Ctrl + Interface KeysKeyboard Function Relationships Country Codes Supported Interface Keys IBM AT/XTPS/2 Compatibles IBM XTs IBM, DDC, Memorex Interface Keys Compatibles Telex, HarrisMemorex Telex SYN PF1 ETB PF2 Can PF3 PF4 SUB PF5 ESC PF6 PF7 PF8 PF9Esprit 200 Interface Keys Ansi AsciiSupported Interface Keys Apple Mac/iMac To Add a Test Code I.D. Prefix to All Symbologies UtilitiesShow Software Revision Show Data FormatSpecular Effect Reduction Conventions Serial Programming CommandsMenu Command Syntax Responses Query CommandsConcatenation of Multiple Commands Examples of Query Commands Trigger Commands Resetting the Factory SettingsMenu Commands Setting Serial Selection CommandWNDPAT0 Output Selections Prefix/Suffix Selections Data Formatter SelectionsSymbologies SelectionsCBRSSX0 I25STR0 Teldft UPAARQ0 UPAARQ1 E13ARQ0 Plsdft Mpddft Parameter Specification Product SpecificationsProduct Specifications Product Specifications Standard LaserCable Pinouts CompatiblePinouts Standard CableWandEmulation Pinouts Primary Interface Cables Serial Output Standard CableStandard Cable Pinouts USB3800/3900 User’s Guide Maintenance MaintenanceCleaning the Scanner’s Window Inspecting Cords and ConnectorsTo Replace the Interface Cable TroubleshootingReplacing the Interface Cable Is the scanner having trouble reading your symbols? 3800/3900 User’s Guide Product Service and Repair Customer SupportOnline Product Service and Repair Assistance Technical AssistanceAsia Pacific JapanOnline Technical Assistance Limited Warranty 3800/3900 User’s Guide 3800/3900 User’s Guide Page Page Page Sample Symbols Matrix 2 Programming Chart Save Discard Hand Held Products, Inc

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