Genius Products U.S.A BEFW11S4 manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-B Broadband Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98 and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

•For Windows 2000:

1.Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2.Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3.In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4.Enter a unique IP address that is not used by any other computer on the network connected to the Router.

5.Enter the Subnet Mask, 255.255.255.0.

6.Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- B Word definition Copyright and TrademarksTable of Contents Appendix B Wireless Security Appendix ATroubleshootingAppendix C Upgrading Firmware Appendix D Windows Help Broadband Router’s Back Panel List of Figures26 Applications and Gaming UPnP Forwarding Welcome IntroductionWhat’s in this Guide? Wireless-B Broadband Router Roaming Network TopologyNetwork Layout Back Panel Getting to Know the Wireless-B Broadband RouterFront Panel Wireless-BHardware Installation Connecting the Wireless-B Broadband RouterOverview Configuring the Wireless-B Broadband RouterInternet Setup Setup Tab Basic SetupPPPoE Connection Type Optional Settings Required by some ISPs Wireless-B Broadband Router 10 Setup Tab MAC Address Clone Setup Tab MAC Address Clone11 Setup Tab Advanced Routing Setup Tab Advanced Routing13 Wireless Tab Basic Wireless Settings Wireless Tab Basic Wireless Settings14 WPA Pre-Shared Key Wireless Tab Wireless Security17 Wireless Tab WEP 18 Wireless Tab Wireless Network Access Wireless Tab Wireless Network AccessPreamble type, Long Preambledefault or Short Preamble Wireless Tab Advanced Wireless Settings21 Security Tab Filter Security Tab Filter23 Security Tab VPN Passthrough Security Tab VPN Passthrough24 Applications and Gaming Tab Port Range Forwarding Applications and Gaming Tab Port Range ForwardingApplications and Gaming Tab UPnP Forwarding Applications and Gaming Tab Port TriggeringApplications and Gaming Tab DMZ Administration Tab Management29 Backup & Restore Administration Tab LogAdministration Tab Firmware Upgrade 33 Administration Tab Factory Defaults Administration Tab Factory DefaultsBy the Router Status Tab Router35 Status Tab Local Network Status Tab Local NetworkCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC Want to test my Internet connection Wireless-B Broadband Router TCP UDP Can’t get the Internet game, server, or application to work VPN IpsecNeed to upgrade the firmware To start over, I need to set the Router to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnecting Power LED keeps flashing Frequently Asked QuestionsWhere is the Router installed on the network? Is IPSec Pass-Through supported by the Router?Does the Router support ICQ send file? What is Network Address Translation and what is it used for?How can I block corrupted FTP downloads? What are the advanced features of the Router? What is DMZ Hosting?What is the Ieee 802.11g standard? What Ieee 802.11b features are supported?What is infrastructure mode? What is ad-hoc mode?What is roaming? What is ISM band?What is DSSS? What is FHSS? And what are their differences? What is Spread Spectrum?What is WEP? What is a MAC Address?Have excellent signal strength, but I cannot see my network How do I resolve issues with signal loss?Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Wireless-B Broadband Router Appendix C Upgrading Firmware Figure C-1 Upgrade FirmwareTCP/IP Appendix D Windows HelpWindows 2000 or XP Instructions Windows 98 or Me InstructionsFigure E-3 MAC Address/Physical Address For the Router’s Web-based UtilityAppendix F Glossary Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Appendix G Specifications Appendix H Warranty Information FCC Statement Appendix I Regulatory InformationWireless-B Broadband Router Europe Mail Address Appendix J Contact Information
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