Genius Products U.S.A BEFW11S4 manual My DSL service’s PPPoE is always disconnecting

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Wireless-B Broadband Router

•If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s instructions.

•Set a static IP address on the PC; refer to “Problem #1, I need to set a static IP address.” Use the following IP address settings for the computer you are using:

IP Address: 192.168.1.50

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

•Perform the upgrade using the TFTP program or the Router’s web-based utility through its System tab.

15.My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period of inactivity, just like a normal phone dial-up connection to the Internet.

•There is a setup option to “keep alive” the connection. This may not always work, so you may need to re- establish connection periodically.

1.To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the Router.

2.Enter the password, if asked. (The default password is admin.)

3.On the Setup screen, select the option Keep Alive, and set the Redial Period option at 20 (seconds).

4.Click the Save Settings button.

5.Click the Status tab, and click the Connect button.

6.You may see the login status display as Connecting. Press the F5 key to refresh the screen, until you see the login status display as Connected.

•Click the Save Settingsy button to continue.

•If the connection is lost again, follow steps 1- 6 to re-establish connection.

16.I can’t access my e-mail, web or I am getting corrupted data from the Internet.

The Maximum Transmission Unit (MTU) setting may need to be adjusted. By default, the MTU is set at 1500. For most DSL users, it is strongly recommended to use MTU 1492.

•If you are having some difficulties, perform the following steps:

1.To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the Router.

2.Enter the password, if asked. (The default password is admin.)

3.Look for the MTU option, and select Manual. In the Size field, enter 1492.

4.Click the Save Settings button to continue.

•If your difficulties continue, change the Size to different values. Try this list of values, one value at a time, in this order, until your problem is solved:

1462, 1400, 1362, 1300

Appendix A: Troubleshooting

37

Common Problems and Solutions

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Contents Wireless- B Word definition Copyright and TrademarksTable of Contents Appendix B Wireless Security Appendix ATroubleshootingAppendix C Upgrading Firmware Appendix D Windows Help Broadband Router’s Back Panel List of Figures26 Applications and Gaming UPnP Forwarding Welcome IntroductionWhat’s in this Guide? Wireless-B Broadband Router Roaming Network TopologyNetwork Layout Back Panel Getting to Know the Wireless-B Broadband RouterFront Panel Wireless-BHardware Installation Connecting the Wireless-B Broadband RouterOverview Configuring the Wireless-B Broadband RouterInternet Setup Setup Tab Basic SetupPPPoE Connection Type Optional Settings Required by some ISPs Wireless-B Broadband Router 10 Setup Tab MAC Address Clone Setup Tab MAC Address Clone11 Setup Tab Advanced Routing Setup Tab Advanced Routing13 Wireless Tab Basic Wireless Settings Wireless Tab Basic Wireless Settings14 WPA Pre-Shared Key Wireless Tab Wireless Security17 Wireless Tab WEP 18 Wireless Tab Wireless Network Access Wireless Tab Wireless Network AccessPreamble type, Long Preambledefault or Short Preamble Wireless Tab Advanced Wireless Settings21 Security Tab Filter Security Tab Filter23 Security Tab VPN Passthrough Security Tab VPN Passthrough24 Applications and Gaming Tab Port Range Forwarding Applications and Gaming Tab Port Range ForwardingApplications and Gaming Tab UPnP Forwarding Applications and Gaming Tab Port TriggeringApplications and Gaming Tab DMZ Administration Tab Management29 Backup & Restore Administration Tab LogAdministration Tab Firmware Upgrade 33 Administration Tab Factory Defaults Administration Tab Factory DefaultsBy the Router Status Tab Router35 Status Tab Local Network Status Tab Local NetworkCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC Want to test my Internet connection Wireless-B Broadband Router TCP UDP Can’t get the Internet game, server, or application to work VPN IpsecNeed to upgrade the firmware To start over, I need to set the Router to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnecting Is IPSec Pass-Through supported by the Router? Frequently Asked QuestionsPower LED keeps flashing Where is the Router installed on the network?Does the Router support ICQ send file? What is Network Address Translation and what is it used for?How can I block corrupted FTP downloads? What Ieee 802.11b features are supported? What is DMZ Hosting?What are the advanced features of the Router? What is the Ieee 802.11g standard?What is ISM band? What is ad-hoc mode?What is infrastructure mode? What is roaming?What is a MAC Address? What is Spread Spectrum?What is DSSS? What is FHSS? And what are their differences? What is WEP?Have excellent signal strength, but I cannot see my network How do I resolve issues with signal loss?Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Wireless-B Broadband Router Appendix C Upgrading Firmware Figure C-1 Upgrade FirmwareTCP/IP Appendix D Windows HelpWindows 2000 or XP Instructions Windows 98 or Me InstructionsFigure E-3 MAC Address/Physical Address For the Router’s Web-based UtilityAppendix F Glossary Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Wireless-B Broadband Router Appendix G Specifications Appendix H Warranty Information FCC Statement Appendix I Regulatory InformationWireless-B Broadband Router Europe Mail Address Appendix J Contact Information
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