Dell U084C, E6500, PP30L specifications Troubleshooting Software and Hardware

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Error Messages	35
System Messages	40
Troubleshooting Software and Hardware
Problems	42
Dell Diagnostics	42
Troubleshooting Tips	44
Power Problems	44
Memory Problems	46
Lockups and Software Problems	46
Dell Technical Update Service	48
Dell Support Utility	49

5 Reinstalling Software	51
Drivers	51
Identifying Drivers	51
Reinstalling Drivers and Utilities	52
Restoring Your Operating System	54
Using Microsoft® Windows® System Restore . . .	54
Using Dell Factory Image Restore	56
Using the Operating System Media	57

6Getting Help . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance	59
Technical Support and Customer Service	60
DellConnect™	60
Online Services	60
AutoTech Service	61
Automated Order-Status Service	61
Problems With Your Order	61

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Contents

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Contents

Dell Latitude E6500 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mMacrovision Product Notice Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewKeyboard Volume control buttons Back View Battery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Setting Up Your Computer Quick SetupSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetClick Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista Under Network and Internet, click Connect to the InternetTo copy data from the old computer To transfer data to the new computer NextTo copy data from the old computer Microsoft Windows Vista Setting Up Your Computer Specifications SataPC Card CardBus controller Ricoh R5C847 PC Card connector Memory Minimum memory 512 MB 1 Dimm Maximum memory Wlan VGA Display Viewing angles Battery Types Cell smart lithium ion Battery Watt hours AC Adapter 130W Dell adapter PA-4E Ms halfsine pulse for storage Power Lights TroubleshootingTools Beep Codes Are detectedError Messages T a Error The hard drive cannot read the data Do not use these characters in filenamesTroubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againTroubleshooting Dell Diagnostics Troubleshooting Software and Hardware ProblemsClick Start→ Help and Support Starting the Dell Diagnostics From Your Hard Drive Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Troubleshooting Lockups and Software Problems Memory ProblemsComputer does not start up Program crashes repeatedly Follow the instructions on the screen Windows VistaDell Technical Update Service Dell Support Utility Troubleshooting Reinstalling Software DriversIdentifying Drivers Click Start→ Control PanelReinstalling Drivers and Utilities Returning to a Previous Device Driver VersionProperties Click the Drivers tab→ Roll Back Driver Click Properties→ Device ManagerAt the Welcome Dell System Owner screen, click Next You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Starting System Restore Undoing the Last System RestoreStarting Dell Factory Image Restore Using Dell Factory Image RestoreSelect Repair Your Computer Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Software Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Before You Call Page Page Contacting Dell Getting Help Finding Information Document/Media/Label Contents Index Product key, 68 reinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore

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