Dell PP30L, E6500 Program crashes repeatedly, Follow the instructions on the screen Windows Vista

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The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

E N D T H E P R O G R A M

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2Click the Applications tab.

3Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext.

2Follow the instructions on the screen.

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start Control PanelProgramsUse an older program with this version of Windows.

Troubleshooting

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Image 47 Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Latitude E6500 Setup and Quick Reference GuideMacrovision Product Notice Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerKeyboard Volume control buttons Back View Battery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Click Start→ Internet Explorer→ Connect to the Internet Connecting to the InternetSetting Up Your Internet Connection Under Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaTo copy data from the old computer Next To transfer data to the new computerTo copy data from the old computer Microsoft Windows Vista Setting Up Your Computer Sata SpecificationsPC Card CardBus controller Ricoh R5C847 PC Card connector Memory Minimum memory 512 MB 1 Dimm Maximum memory Wlan VGA Display Viewing angles Battery Types Cell smart lithium ion Battery Watt hours AC Adapter 130W Dell adapter PA-4E Ms halfsine pulse for storage Tools TroubleshootingPower Lights Are detected Beep CodesError Messages Do not use these characters in filenames T a Error The hard drive cannot read the dataTroubleshooting Troubleshooting See the program documentation for installation instructions Click UninstallDrive and try again System MessagesTroubleshooting Click Start→ Help and Support Troubleshooting Software and Hardware ProblemsDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Follow these tips when troubleshooting your computer Troubleshooting TipsPower Problems Troubleshooting Computer does not start up Memory ProblemsLockups and Software Problems Follow the instructions on the screen Windows Vista Program crashes repeatedlyDell Technical Update Service Dell Support Utility Troubleshooting Click Start→ Control Panel Reinstalling SoftwareDrivers Identifying DriversClick Properties→ Device Manager Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Properties Click the Drivers tab→ Roll Back DriverAt the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System RestoreYou can restore your operating system in the following ways Undoing the Last System Restore Starting System RestoreSelect Repair Your Computer Using Dell Factory Image RestoreStarting Dell Factory Image Restore Before you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Software Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Before You Call Page Page Contacting Dell Getting Help Finding Information Document/Media/Label Contents Index Product key, 68 reinstalling, 67 System Restore Index Setting up Internet connection, 16 System Restore
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