Dell E4200, PP15S, H683D specifications Getting Help, Obtaining Assistance

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 29 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 50.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 46 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 51.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 46.

Getting Help

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Contents Dell Latitude E4200 Setup and Quick Reference Guide July H683D Contents Using the Hardware Troubleshooter Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerBack View Battery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Click Finished and restart the new computer Setting Up Your Computer Processor SpecificationsSecure Digital SD Memory Card Reader Base for additional information Wxga Keyboard Operating Environmental Grms Using the Hardware Troubleshooter Troubleshooting TipsPower Problems TipsMemory Problems Computer does not start up Lockups and Software ProblemsDell Technical Update Service Dell Support Utility Dell DiagnosticsInsert the Drivers and Utilities media Reinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversReinstalling Software Restoring Your Operating System You can restore your operating system in the following waysUsing Microsoft Windows System Restore Using Dell Factory Image Restore Using the Operating System Media Finding Information Dell Technology Guide About your operating system Features, setup, and configuration Finding Information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Operating system Dell Factory Image Restore, 39 media Index Connection, 15 System Restore
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