•Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
•Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
•Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous, and use your e-mail address as your password
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 51.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 51.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 51.
