Service Overview

Dell Services

Service Description: On-site Wireless Network Set Up

Dell’s On-site Wireless Network Set Up service (the “Service” or “Services”) provides for a one time installation at the Customer’s location, as set forth in this document (the “Service Description”), and includes the following:

•Initial, first time installation of new system to existing or new broadband or dial-up internet service provider (“ISP”);

•Set up and configuration of single point broadband router / access point;

•Connecting up to 3 internal mini PCI card or external PC card;

•Connecting up to 3 systems or network devices to wireless network (devices available for this Service are listed in Attachment B);

•Set up wireless printing; and

•Basic overview of Service for Customer.

By purchasing these Services from Dell, Customer agrees to be bound by all terms and conditions set forth in this Service Description. Service will be provided during the hours of 8:00am to 6:00pm, Monday through Friday, excluding holidays, unless other arrangements have been made through the project manager. Service is available on Dell desktops, notebooks, and workstations ("system"). Dell is not obligated to install products which are not purchased from Dell. This Service Description anticipates a standard installation, but certain additional mutually- agreed upon tasks may be ordered in conjunction with this Service for additional fees ("Add-On Services").

Not Included With This Service:

a.Product. (The Services provided under this Service Description are labor only.)

b.System set up.

c.Migration or transfer of data or applications.

d.Warranty service or support. This Service is a one time event. Does not include any warranty for products or re-installation of devices following any warranty service.

e.Scripting for application installations at the desktop.

f.Troubleshooting of applications or application compatibility issues.

g.Configuration of static IP addresses for peripherals/devices.

h.Customization of end user’s MS Windows desktop, including desktop icons, folders, or the configuration of applications.

i.Virus removal or disaster recovery (such as application software and reloading data).

j.Network cabling (excluding cable from system to network jack) or any other environmental or power related activities.

k.Advanced application or peripheral/device configuration.

a.Operating system installation

b.Security Software installation and configuration

l.Configuration and set-up of a Virtual Private Network.

m.Any related network problems or any activities which would be unique to the system's operation on a network.

n.Detailed training on system(s), hardware, peripherals or devices.

o.Any activity not specifically set forth in this Service Description.

Customer’s Responsibilities:

A.Prior to technician arriving on-site for installation:

1.Complete a backup of all existing data and programs on affected systems. DELL WILL HAVE NO LIABILITY FOR ANY LOSS, BACK-UP, OR RECOVERY OF ANY DATA, PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S).

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