2.Review this Service Description carefully.
3.Make available all necessary machine naming instructions to technician.
4.Perform software image development as required.
5.Make certain that all required operating system(s) are loaded on the affected system(s).
6.Receive new system(s) or equipment shipped from Dell.
7.Review ISP options that accompany Customer’s system and provide selection to the technician. Customer is responsible for confirming the ISP settings. Complete Internet Service Provider Worksheet (Attachment A) to facilitate the installation connection of the ISP. The information for the Worksheet can be obtained from Customer’s ISP or is readily available on Customer’s system.
Note: In no event shall Dell be liable to Customer or any third party for any communication charges (such as, but not limited to, long distance charges) as a result of establishing Customer’s ISP connection.
8.Ensure that Dell is notified if the installation location is different than the invoice shipping address.
B.During the
1.Ensure that individual over age 18 is present and available during the Service to assist the technician with information necessary to complete the Services.
2.Provide technician with safe and adequate work environment with sufficient space for the delivery of Services. Ensure that the system and all items necessary for installation are available to the technician and located in the immediate area where the installation is to take place. This includes ensuring systems and related equipment are easily accessible by Dell without the need to move furniture and supplying hand carts as needed.
3.Provide appropriate access to buildings (including elevator access if equipment must be moved between floors), security escorts, and access to parking facility (at no charge) during the performance of the Service.
4.Provide technician access to office communications equipment necessary to provide the Services. This includes, but is not limited to phones, phone/data lines and fax access. Ensure all cables are available, including cables required for connection of external peripheral devices, phone jack/network jack, phone cord/Ethernet cable and USB cables. Ensure sufficient power, electrical outlets, and power strips are provided to properly run the system.
5.If Customer chooses to utilize an ISP other than a Dell
6.Ensure that Customer information including, but not limited to, credit card information and passwords is kept confidential and safeguarded. Technician will ask Customer to input certain information directly into system(s) including, but not limited to, ISP passwords. Customer should not provide any credit card information to technician.
7.Provide all site or facility specific hardware and/or software, infrastructure configuration information and instructions, and internal resources as necessary for the delivery of the Services (such as TCP/IP address, DHCP and CIDR address, network access).
8.Configure user preferences and customize system.
9.Ensure that existing hardware and software is
10.Assume all responsibility for any and all software licensing requirements. Technician will "accept" any and all electronic agreements on Customer's behalf that are a part of the installation process unless directed in writing by Customer otherwise.
11.Provide legally licensed copies of any
12.Troubleshoot and resolve all network connectivity problems.
13.Customer is responsible for removal of any trash and the relocation or removal of Customer's old equipment. Technician will place trash and old systems neatly in the immediate area.
IMPORTANT NOTICE: If any of the items Customer is required to provide are not immediately available to the technician upon arrival at the site location, the technician will accomplish as much of
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