Using Support Tools
c.If you are experiencing memory issues, press <y>, otherwise press <n>. The following message appears: “Booting Dell Diagnostic Utility Partition. Press any key to continue.”
d.Press any key to go to the Choose An Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
4.Select the test you want to run.
5.If you encounter a problem during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page 72).
NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell.
6.When the tests are complete, close the test screen to return to the Choose An Option window.
7.To exit the Dell Diagnostics and to restart the computer, click Exit.
Starting Dell Diagnostics From the Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may not ship with your computer.
1.Insert the Drivers and Utilities disc.
2.Shut down and restart the computer. When the DELL™ logo appears, press <F12> immediately.
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