Dell E6400 XFR Computer stops responding, Program Stops Responding, Solid Blue Screen Appears

Dell™ Latitude™ E6400 XFR Service Manual

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

A Program Stops Responding

END THE PROGRAM —

1.Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2.Click the Applications tab.

3.Click to select the program that is no longer responding.

4.Click End Task.

A Program Crashes Repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A Program is Designed for an Earlier Windows Operating System

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

1.Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.

2.Follow the instructions on the screen.

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1.Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2.In the welcome screen, click Next.

3.Follow the instructions on the screen.

A Solid Blue Screen Appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key onyour keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

Other Software Problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

∙Ensure that the program is compatible with the operating system installed on your computer.

∙Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

∙Ensure that the program is installed and configured properly.

∙Verify that the device drivers do not conflict with the program.

∙If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS, OR DVDS

Page 15