Dell E6400 XFR service manual Starting the Dell Diagnostics From Your Hard Drive

Dell™ Latitude™ E6400 XFR Service Manual

Starting the Dell Diagnostics From Your Hard Drive

Before running the Dell Diagnostics, enter system setup to review your computer’s configuration information, and ensure that the device you want to test is displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com.

The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.

NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

NOTE: If your computer does not display a screen image, contact Dell Support.

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Press and hold the <Fn> key or the mute button then turn on your computer.

NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup to boot to the diagnostic utility partition and run the Dell Diagnostics.

The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

•During the assessment, answer any questions that appear.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.

•If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Press any key to continue."

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).

3.Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

4.Press <Tab> to select Test System and then press <Enter>.

NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu.

5.At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

6.After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

7.Close the Main Menu window to exit the Dell Diagnostics and restart the computer.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).

Starting the Dell Diagnostics From the Drivers and Utilities Media

Before running the Dell Diagnostics, enter system setup to review your computer’s configuration information, and ensure that the device you want to test is displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com.

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