Dell DRF37, P06T manual Alienware Diagnostics

Page 74

CHAPTER 5: TROUBLESHOOTING

If the Pre-boot System Assessment completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).”

If you are experiencing memory issues, press <y> else press <n>. The following message is displayed: “Pre-boot System Assessment complete.”

Press <o> to reboot your computer.

Alienware® Diagnostics

NOTE: Download Dell Drivers and Utilities from My DELL Downloads (downloadstore.dell.com/media) and create your own backup media.

If you experience a problem with your Alienware laptop, run the Alienware Diagnostics before you contact Alienware for technical assistance. It is recommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery.

Review your laptop’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Alienware Diagnostics from the backup disc.

74

Image 74

Contents Alienware M11x Mobile Manual Page Contents CONTENTS CONTENTS Page Page Page Chapter Setting UP Your Laptop Before Setting Up Your Laptop Product Documentation and Media Placing Your LaptopConnect the AC Adapter Press the Power Button Connect the Network Cable Optional Set Up Microsoft Windows Setting Up a Wired Connection Connect to the Internet OptionalSetting Up a Wireless Connection Setting Up Your Internet Connection Getting to Know Your Laptop Left View Features Getting to Know Your LaptopGetting to Know Your Laptop Getting to Know Your Laptop Right View Features Back View Features Getting to Know Your Laptop Display Features Getting to Know Your Laptop Computer Base and Keyboard Features Getting to Know Your Laptop Power Button On AC adapter Function Keys F1 Extend DesktopF5 Decrease Display Brightness F11 Play or Pause Using Your Laptop Connecting a Display Alienware Command CenterConnecting External Displays USING Your Laptop USING Your Laptop Using Removable Media and Cards Extending the DesktopUsing the Wireless Control Battery PackPower Management Understanding Power ConsumptionCustomizing Your Power Settings Reducing Power ConsumptionConfiguring the Bios System SetupEntering System Setup System Setup ScreensSystem Setup Options CPUTotal Memory Intel High Definition Sound Sata Operation System Password Computrace FailSafe Asset Tag CD/DVD/BD Exit Saving Installing and Replacing Components Before You Begin Turning Off Your Computer Before Working Inside Your Computer INSTALLING and Replacing COMPONENTS Replacing the Battery Pack Captive screws Compartment door Battery pack Battery pack cable Captive screws Upgrading or Replacing Memory Removing the Memory ModulesMemory module Notch Spring locks Memory module connector Tab Upgrading or Replacing the Hard Drive Assembly Removing the Hard DrivePull-tab Hard drive Hard drive bracket Screws Hard drive2 interposer Troubleshooting Basic Hints and Tips Backup and General Maintenance Things to check Software Diagnostic Tools Pre-Boot System Assessment PSAAlienware Diagnostics Starting Alienware Diagnostics Computer fails the Post Answers to Common ProblemsSystem Computer stops responding or a solid blue screen appears Program stops responding or crashes repeatedlyOther software problems TROUBLESHOOTING Run Check Disk Hard Drive ProblemsAllow the computer to cool before turning it on Display Memory errors detected on startupMemory If the display is blankPower System Recovery Recovery Options Dell DataSafe Local Backup YSTEM Recovery Dell DataSafe Online Backup YSTEM Recovery Basic Specifications BASIC SPECIFICATIONS USB BASIC SPECIFICATIONS BASIC SPECIFICATIONS BASIC SPECIFICATIONS Appendix General and Electrical Safety Precautions Computer SetupComputer Use Electrostatic Discharge ESD WarningReplacement Components or Accessories General Safety PrecautionsWhen You Should Contact Alienware Contacting Alienware Websites