Dell HYD06, P11S002, M301Z setup guide Getting Help

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Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 43 for information and procedures that pertain to the problem your computer is experiencing.

2.See the Dell Technology Guide on your hard drive or at support.dell.com/manuals for more troubleshooting information.

3.See “Dell Diagnostics” on page 53 for procedures on how to run Dell Diagnostics.

4.Fill out the “Diagnostic Checklist” on page 72.

5.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 67 for a more extensive list of Dell Support online.

6.If the preceding steps have not resolved the problem, see “Before You Call” on page 71.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

INSPIRON

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Contents Inspiron Page SETUP GUIDE March 2010 P/N HYD06 Rev. A00 Contents Index Before Setting Up Your Computer Setting Up Your Inspiron LaptopConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Set Up the Operating SystemSet Up Ubuntu Create System Recovery Media Recommended Follow the instructions on the screen Install the SIM Card Optional SIM card slot Battery bay Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Connect the External Optical Drive Optional Connect to the Internet Optional Set Up the TV Tuner OptionalClick Start → All Programs→ Windows Media Center Setting Up a Wireless Connection Setting Up a Wired ConnectionClick Start → Connect To Click Start → Control Panel Setting Up Your Internet ConnectionConnect to the Internet window appears Setting Up Your Inspiron Laptop Right View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Back View Features Front View Features Battery Status Light Status Lights and IndicatorsBattery Indicator light status Computer states Power Button Light/Power Indicator LightComputer Base and Keyboard Features Using Your Inspiron Laptop Scroll Touch Pad GesturesZoom Function Key Row, select Function Key or Multimedia Key System Setup Bios UtilityMultimedia Control Keys Windows Mobility CenterUsing Your Inspiron Laptop Display Features Using Your Inspiron Laptop Removing and Replacing the Battery Battery release latch FastAccess Facial Recognition Software FeaturesProductivity and Communication Entertainment and Multimedia Dell DataSafe Online BackupRemove a Category or Icon Dell DockAdd a Category Add an IconBeep Code Possible Problem Solving ProblemsBeep Codes Wired Connections Network ProblemsPower Problems Wireless ConnectionsIf the problem persists, contact Dell see Contacting Dell on If you experience other memory problems Memory ProblemsIf you receive an insufficient memory message Click Applications If a program stops respondingClick End Task To run the Program Compatibility Wizard Tab at support.dell.com Using Support ToolsDell Support Center About Your System SystemSystem Messages My Dell DownloadsKeyboard failure Keyboard failure or loose cable Them Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support If PSA is invoked Starting Dell Diagnostics From Your Hard DriveIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Option Use Restoring Your Operating SystemClick Undo my last restoration and click Next System RestoreStarting System Restore Undoing the Last System RestoreDell DataSafe Local Backup Basic Dell DataSafe Local BackupClick Upgrade Now Upgrading to Dell DataSafe Local Backup ProfessionalSystem Recovery Media Dell Factory Image Restore Confirm Data Deletion screen appears Starting Dell Factory Image RestoreGetting Help DellConnect Technical Support Customer ServiceDell Support websites Online ServicesDell Support e-mail addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Getting Help Before You Call Locating Your Service TagDiagnostic Checklist For customers in the United States, call 800-WWW-DELL Contacting DellIf you need to See Finding More Information and ResourcesDell Support Center. To launch the Dell If you need toComputer Model System Chipset SpecificationsProcessor Memory Media Card Reader CommunicationsAudio Camera ConnectorsVideo DisplayUSB BatteryTouch Pad AC AdapterPhysical Storage To 95% Computer EnvironmentMacrovision Product Notice AppendixImporter Index Index Wireless network connection Page 0HYD06A00