Dell M301Z, P11S002, HYD06 setup guide Technical Support Customer Service, DellConnect

Page 68

Getting Help

Technical Support and

Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 71 and then see the contact information for your region or go to support.dell.com.

66

DellConnect

DellConnect™ is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to www.dell.com/dellconnect.

Image 68

Contents Inspiron Page SETUP GUIDE March 2010 P/N HYD06 Rev. A00 Contents Index Setting Up Your Inspiron Laptop Before Setting Up Your ComputerConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Ubuntu Set Up the Operating SystemSet Up Microsoft Windows Create System Recovery Media Recommended Follow the instructions on the screen Install the SIM Card Optional SIM card slot Battery bay Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Connect the External Optical Drive Optional Click Start → All Programs→ Windows Media Center Set Up the TV Tuner OptionalConnect to the Internet Optional Click Start → Connect To Setting Up a Wired ConnectionSetting Up a Wireless Connection Setting Up Your Internet Connection Click Start → Control PanelConnect to the Internet window appears Setting Up Your Inspiron Laptop Using Your Inspiron Laptop Right View FeaturesUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Back View Features Front View Features Battery Status Lights and IndicatorsBattery Status Light Power Button Light/Power Indicator Light Indicator light status Computer statesComputer Base and Keyboard Features Using Your Inspiron Laptop Touch Pad Gestures ScrollZoom System Setup Bios Utility Multimedia Control KeysWindows Mobility Center Function Key Row, select Function Key or Multimedia KeyUsing Your Inspiron Laptop Display Features Using Your Inspiron Laptop Removing and Replacing the Battery Battery release latch Productivity and Communication Software FeaturesFastAccess Facial Recognition Dell DataSafe Online Backup Entertainment and MultimediaDell Dock Add a CategoryAdd an Icon Remove a Category or IconBeep Codes Solving ProblemsBeep Code Possible Problem Network Problems Power ProblemsWireless Connections Wired ConnectionsIf the problem persists, contact Dell see Contacting Dell on If you receive an insufficient memory message Memory ProblemsIf you experience other memory problems Click End Task If a program stops respondingClick Applications To run the Program Compatibility Wizard Using Support Tools Dell Support CenterAbout Your System System Tab at support.dell.comMy Dell Downloads System MessagesKeyboard failure Keyboard failure or loose cable Them Click Start → Help and Support Dell DiagnosticsHardware Troubleshooter Starting Dell Diagnostics From Your Hard Drive If PSA is invokedIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System Option UseSystem Restore Starting System RestoreUndoing the Last System Restore Click Undo my last restoration and click NextDell DataSafe Local Backup Dell DataSafe Local Backup BasicUpgrading to Dell DataSafe Local Backup Professional Click Upgrade NowSystem Recovery Media Dell Factory Image Restore Starting Dell Factory Image Restore Confirm Data Deletion screen appearsGetting Help Technical Support Customer Service DellConnectDell Support e-mail addresses Online ServicesDell Support websites Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Getting Help Locating Your Service Tag Before You CallDiagnostic Checklist Contacting Dell For customers in the United States, call 800-WWW-DELLFinding More Information and Resources If you need to SeeIf you need to Dell Support Center. To launch the DellProcessor Memory SpecificationsComputer Model System Chipset Audio CommunicationsMedia Card Reader Connectors VideoDisplay CameraBattery USBPhysical AC AdapterTouch Pad Computer Environment Storage To 95%Appendix Macrovision Product NoticeImporter Index Index Wireless network connection Page 0HYD06A00