Dell P09E setup guide Solving Problems

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If the computer stops responding or a solid blue screen appears —

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.

If you have other software problems —

•Back up your files immediately.

•Use a virus-scanning program to check the hard drive or CDs.

•Save and close any open files or programs

and shut down your computer through the Start menu.

Solving Problems

•Check the software documentation or contact the software manufacturer for troubleshooting information:

––Ensure that the program is compatible with the operating system installed on your computer.

––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

––Ensure that the program is installed and configured properly.

––Verify that the device drivers do not conflict with the program.

––If necessary, uninstall and then reinstall the program.

––Write down any error message that is displayed to help in troubleshooting when contacting Dell.

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Contents SETUP GUIDE Page SETUP GUIDE November 2010 P/N C4XC4 Rev. A00 Contents Using Support Tools Finding More Information Resources Specifications Appendix Contents Before Setting Up Your Computer Setting Up Your XPS LaptopConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Create System Recovery Media Recommended Setting Up Your XPS Laptop Install the SIM Card Optional SIM card Battery bay SIM card slot Enable or Disable Wireless Optional Setting Up Your XPS Laptop Set Up Wireless Display Optional Set Up the TV Tuner Optional Set Up Stereoscopic 3D Optional Set Up 3D TV Optional Setting Up Your XPS Laptop Setting Up a Wireless Connection Setting Up a Wired ConnectionConnect to the Internet Optional Setting Up Your Internet Connection Setting Up Your XPS Laptop Right View Features Using Your XPS LaptopUsing Your XPS Laptop Using Your XPS Laptop Using Your XPS Laptop Left View Features Using Your XPS Laptop Back View Features Using Your XPS Laptop Computer Base and Keyboard Features Using Your XPS Laptop Using Your XPS Laptop Using Your XPS Laptop Battery Status Light Status Lights and IndicatorsPower Button Light Or XPS Logo Light Disabling Battery Charging Scroll Touch Pad GesturesZoom Multimedia Control Keys System SetupWindows Mobility Center Using Your XPS Laptop Control Strip Features Using Your XPS Laptop Using the Emergency Eject Hole Using the Optical DriveUsing Your XPS Laptop Display Features Using Your XPS Laptop Zoom Touch Screen Gestures OptionalRotate Removing and Replacing the Battery Battery release latch Tabs FastAccess Facial Recognition Software FeaturesProductivity and Communication Entertainment and Multimedia Dell DataSafe Online BackupNvidia Optimus Technology Optional Nvidia 3DTV Play Changing the Application Profile Settings3D Games Using Your XPS Laptop Using Your XPS Laptop Blu-ray 3D 3D PhotosAdd a Category Dell Dock OptionalAdd an Icon Remove a Category or IconDell Stage Optional Using Your XPS Laptop Free Fall Sensor Beep Codes Solving ProblemsTouch Screen Problems Wireless Connections Network ProblemsWired Connections Power Problems Memory Problems Lockups and Software Problems Solving Problems Dell Support Center Using Support ToolsMy Dell Downloads Hardware Troubleshooter Dell DiagnosticsIf PSA is invoked Starting Dell Diagnostics From Your Hard DriveIf PSA is not invoked Insert the Drivers and Utilities disc Starting Dell Diagnostics From Drivers and Utilities DiscRemove the Drivers and Utilities disc Restoring Your Operating System Starting System Restore System RestoreUndoing the Last System Restore Dell DataSafe Local Backup Basic Dell DataSafe Local BackupUpgrading to Dell DataSafe Local Backup Professional System Recovery Media Starting Dell Factory Image Restore Dell Factory Image RestoreRestoring Your Operating System Getting Help DellConnect Technical Support and Customer ServiceDell Support Websites Online ServicesDell Support E-mail Addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Before You Call Locating Your Service TagGetting Help Contacting Dell If you need to See Finding More Information and ResourcesFinding More Information and Resources Computer Model SpecificationsComputer Information MemoryPdif ConnectorsCamera Media Card ReaderCommunications AudioDisplay VideoAC Adapter BatteryTouch Pad KeyboardPhysical Computer Environment Appendix Index ISP Index Index Page Page 0C4XC4A00