Dell M620 owner manual Troubleshooting Your System

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Troubleshooting Your System

Safety First—For You and Your System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: For troubleshooting information on the M1000e enclosure components, see “Troubleshooting The Enclosure” in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals.

Troubleshooting System Memory

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the memory installation guidelines for the blade.

1.Restart the blade:

a)Press the power button once to turn off the blade

b)Press the power button again to apply power to the blade. If no error messages appear, go to step 8.

2.Enter the System Setup and check the system memory setting.

If the amount of memory installed matches the system memory setting, go to step 8.

3.Remove the blade from the enclosure.

4.Open the blade.

CAUTION: The memory modules are hot to touch for some time after the blade has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components.

5.Reseat the memory modules in their sockets.

6.Close the blade.

7.Install the blade in the enclosure.

8.Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the test fails, see Getting Help.

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Contents Regulatory Model HHB Regulatory Type HHB003 Dell Inc. All Rights Reserved Contents Installing The Cooling Shroud Technical Specifications System Messages Troubleshooting Your SystemUsing System Diagnostics Jumpers And Connectors143 Using USB Diskette or USB DVD/CD Drives Front-Panel Features And IndicatorsSeconds Hard-Drive/SSD Indicator PatternsDrive-Status Condition Indicator Pattern OffOther Information You May Need Page Choosing The System Boot Mode Using The System Setup Navigation Keys Entering System SetupSystem Setup Options Responding To Error MessagesSystem Information Screen System Bios ScreenProcessor Settings Screen Memory Settings ScreenBoot Settings Screen Sata Settings ScreenIntegrated Devices Screen Serial Communications Screen System Security Screen System Profile Settings ScreenMiscellaneous Settings Menu Item Description Report Keyboard System And Setup Password FeaturesAssigning a System And/Or Setup Password Using Your System Password To Secure Your System Using The Boot Manager Navigation Keys Entering The Uefi Boot ManagerOperating With a Setup Password Enabled Embedded System Management IDRAC Settings UtilityBoot Manager Screen System Setup Main Menu page, click iDRAC Settings Entering The iDRAC Settings UtilityRemoving The Blade Removing And Installing a BladeRecommended Tools Removing or Installing the Blade Installing The BladeOpening The Blade Opening And Closing The BladeClosing The Blade Inside The BladeRemoving The Cooling Shroud Cooling ShroudOperating Frequency in MT/s Maximum Dimm Rank Channel Installing The Cooling ShroudSystem Memory Dimm TypeMemory Socket Locations ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesProcessor Heat Number of DIMMs Configuration Type Sink Watts Serviceability RAS FeaturesAdvanced ECC Lockstep Sample Memory ConfigurationsDIMMs Speed System Capacity Dimm Size Number Organization1R x8, 1333 MT/s Removing Memory Modules Installing Memory Modules Removing a Mezzanine Card Mezzanine Card Installation GuidelinesModule Mezzanine Cards Installing and Removing a Mezzanine Card Installing a Mezzanine CardReplacing The SD Card Management Riser CardReplacing The Internal USB Key Internal USB KeyReplacing The SD vFlash Card SD vFlash CardRemoving The Network Daughter Card/LOM Riser Card Network Daughter Card/LOM Riser CardRemoving a Processor Installing The Network Daughter Card/LOM Riser CardProcessors Installing and Removing a Heat Sink Open 1st label Socket-release lever Pin-1 corner of processor Reinstalling a Installing a ProcessorRemoving a Hard Drive/SSD Hard Drive/SSD Installation GuidelinesHard Drives/SSDs Shutdown Procedure For Servicing a Hard Drive/SSD Installing a Hard Drive/SSDRemoving a Hard Drive/SSD From a Hard-Drive/SSD Carrier Configuring The Boot DriveInstalling a Hard Drive/SSD In a Hard-Drive/SSD Carrier Removing The Hard-Drive/SSD Backplane Hard-Drive/SSD BackplaneRemoving The System Board Installing The Hard-Drive/SSD BackplaneSystem Board Removing and Installing the System Board Installing The System BoardReplacing The Nvram Backup Battery Nvram Backup BatteryRemoving The PCIe Extender Card/Storage Controller Card Storage Controller CardInstalling The PCIe Extender Card/Storage Controller Card Page Troubleshooting Your System Troubleshooting USB Devices Troubleshooting Hard DrivesTroubleshooting The Blade System Board Troubleshooting An Internal SD CardTroubleshooting Processors Troubleshooting The Nvram Backup Battery Running The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsWhen To Use The Embedded System Diagnostics Least one event description is recorded Running Embedded System Diagnostics From An External MediaSystem Diagnostic Controls Jumper Setting Description System Board Jumper SettingsConnector Description System Board ConnectorsDisabling a Forgotten Password Page Drives ConnectorsMemory Environmental BatteryMezzanine Cards VideoOperating temperature range Page Removing LCD Messages System Error MessagesLCD Status Messages Viewing LCD MessagesAMP0303 Message AMP0301 MessageLCD Message AMP0302 MessageAMP0309 Message AMP0306 MessageAMP0307 Message AMP0308 MessageAMP0314 Message AMP0310 MessageAMP0312 Message AMP0313 MessageAMP0319 Message AMP0315 MessageAMP0316 Message AMP0318 MessageASR0000 Message AMP0320 MessageAMP0321 Message AMP0322 MessageASR0100 Message ASR0002 MessageASR0003 Message ASR0008 MessageASR0106 Message ASR0103 MessageASR0104 Message ASR0105 MessageController Due to thermal issuesCBL0006 Message BAT0015 MessageBAT0017 Message BAT0019 MessageCPU0005 Message CPU0002 MessageCPU0003 Message CPU0004 MessageCPU0100 Message CPU0008 MessageCPU0010 Message CPU0023 MessageCPU0202 Message CPU0104 MessageCPU0200 Message CPU0201 MessageCPU0700 Message CPU0203 MessageCPU0204 Message CPU0703 Message CPU0701 MessageCPU0702 Message CPU0803 Message Exception is external to the processorCPU0801 Message CPU0802 MessageCPU0816 Message CPU0804 MessageCPU0805 Message CPU0806 MessageHWC1006 Message HWC1001 MessageHWC1002 Message HWC1005 MessageHWC3000 Message HWC2006 MessageHWC2008 Message HWC2011 MessageCPU Issue persists, see Getting HelpHWC4015 Message Link Tuning error detected Details HWC4000 MessageHWC5010 Message HWC5004 MessageHWC5006 Message HWC5008 MessageNormal or warning state HWC7002 MessageState HWC7004 MessageLNK2700 Message HWC7008 MessageHWC7010 Message HWC7012 MessageMEM0005 Message MEM0002 MessageMEM0003 Message MEM0004 MessageMEM0702 Message MEM0010 MessageMEM0022 Message MEM0701 MessageMEM1206 Message MEM1012 MessageMEM1016 Message MEM1205 MessageOSE0000 Message MEM1214 MessageMEM7002 Message MEM8000 MessageOSE1005 Message PXE boot failed Action OSE1001 Message Failed to boot from a ActionIs bootable. See system video for additional information OSE1003 Message Failed to boot from C ActionPCI1308 Message PCI1302 MessagePCI1304 Message PCI1306 MessagePCI1322 Message PCI1316 MessagePCI1318 Message PCI1320 MessagePCI1350 Message PCI1344 MessagePCI1346 Message PCI1348 MessagePCI2002 Message PCI1360 MessagePCI1362 Message PCI2000 MessagePCI3010 Message PCI3004 MessagePCI3006 Message PCI3008 MessagePDR1001 Message PDR0001 MessagePDR0002 Message PDR0016 MessageMemory for system operation ConfigurationsPDR1024 Message Correct drive typeSystem Post Timer during PostSeat processors Persists, see Getting Help Minimum configurationPST0196 Message Incorrect memory configuration Have been removedPSU0002 Message PST0254 MessagePST0256 Message PSU0001 MessageIssues with the input source Manual or on the power supply itselfPower supply Circuit breaker faultPSU1203 Message PSU0031 MessagePSU1201 Message PSU1202 MessageSystem may shutdown System power inventory changeConfiguration and power consumption ChangedRFM1003 Message PWR1006 MessagePWR1007 Message PWR1008 MessageRFM1016 Message RFM1006 MessageRFM1008 Message RFM1014 MessageProperly RFM1024 Message Removable Flash Media is offline DetailsA copy operation that is in-progress Idsdm cannot use a write-protected cardRFM2004 Message RFM1205 MessageRFM2001 Message RFM2002 MessageSystem performance may be degraded Review installation documentationSEC0001 Message Drive bay is open Details Performance may be degradedSEC0041 Message System configurationMay have been comprised Code = 20HDisabled by the user Password policiesSEL0002 Message Logging is disabled Details Older events may be overwritten and lost Appear if the user disabled event loggingPower. If problem persists call support By the userUser to select a boot source SEL1300 Message No bootable media found DetailsConfiguration settings are applicable SEL1302 Message Non-bootable diskette detected DetailsGroup Action Upgrade the management softwareCMC firmware versions match SEL1502 MessageSlot number and CMC Bios in slot number and CMCPlease update the firmware SWC4004 MessageTMP0107 Message TMP0103 MessageTMP0104 Message TMP0106 MessageTMP0113 Message TMP0109 MessageTMP0110 Message TMP0112 MessageTMP0121 Message FailuresTMP0115 Message FailedTMP0100 Message Details Ambient air temperature is too warm or cool ActionVLT0100 Message TMP0130 MessageTMP0132 Message TMP0134 MessageVLT0104 Message VLT0102 MessageVLT0103 Message VLT0202 Message VLT0200 MessageVLT0201 Message VLT0206 Message VLT0203 MessageVLT0204 Message VLT0209 Message VLT0207 MessageVLT0208 Message VLT0213 Message VLT0210 MessageVLT0212 Message VLT0216 Message VLT0214 MessageVLT0215 Message VLT0220 Message VLT0218 MessageVLT0219 Message VLT0224 Message VLT0221 MessageVLT0222 Message VLT0227 Message VLT0225 MessageVLT0226 Message VLT0231 Message VLT0228 MessageVLT0230 Message VLT0234 Message VLT0232 MessageVLT0233 Message Alert Messages Diagnostic MessagesContacting Dell Getting Help
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M620 specifications

The Dell M620 is a high-performance blade server designed to deliver exceptional computing power and efficiency for enterprise applications. As part of the Dell PowerEdge M-Series lineup, the M620 is known for its flexibility, scalability, and robust feature set, making it an ideal choice for data centers looking to optimize their server infrastructure.

One of the main features of the Dell M620 is its advanced processing capabilities. It supports dual Intel Xeon E5-2600 series processors, which enable users to take advantage of the latest multi-core technology to handle demanding workloads. With support for up to 768 GB of RAM, the M620 ensures efficient memory allocation for resource-intensive applications, enhancing overall performance.

The blade server boasts a modular design that allows it to fit seamlessly into the Dell PowerEdge M1000e chassis, which can house multiple blade servers. This design not only saves physical space but also optimizes power and cooling resources, significantly reducing total cost of ownership. The M620's thermal efficiency is further enhanced by its intelligent fan control, which adjusts airflow based on workload requirements, ensuring optimal operating conditions.

In terms of storage, the Dell M620 offers flexibility with support for up to two hot-swappable hard drives. This feature facilitates easy upgrades and maintenance, allowing organizations to manage data growth efficiently. The server also supports the latest RAID technology, which provides data redundancy and enhances reliability, essential for critical business operations.

Networking capabilities are another standout feature of the M620. It provides multiple options for integrated networking, including support for up to four 1Gb Ethernet ports or 10Gb Ethernet options. This enables fast and reliable connectivity, which is crucial for data-intensive applications and virtualization environments.

Security is also a key consideration in the design of the Dell M620. It comes equipped with various security features, including Trusted Platform Module (TPM), secure BIOS, and systems management tools, ensuring a secure computing environment.

Overall, the Dell M620 blade server combines powerful processing capabilities, expandable memory, efficient design, versatile storage options, and robust networking solutions. These characteristics make it a compelling choice for organizations seeking to enhance their IT infrastructure, drive innovation, and meet the challenges of today’s digital landscape. With Dell's commitment to quality and performance, the M620 continues to be a valuable solution for enterprise customers.