Dell PP31L manual Dell Technical Update Service, Diagnostics Available

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Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. This service is free and can be customized for content, format, and frequency of notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

Diagnostics Available

Depending on which Dell computer you have purchased there may be additional extended Dell 32 Bit Diagnostics available on the hard drive in a Utility Partition that provides additional troubleshooting.

When to Use PSA Diagnostics and Dell 32 Bit Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 46 and run PSA Diagnostics and Dell 32 Bit Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: PSA and Dell 32 Bit Diagnostics operate only on Dell computers.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (for more information on system setup, see Dell Technology Guide).

Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and Utilities media.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Studio Quick Reference GuideMarch NU140 Contents Technical Support and Customer Service Macrovision Product Notice Contents Finding Information Internet, E-mail, and so on Front and Right View About Your ComputerIntegrated single analog microphone Lights located above the keyboard indicate the following About Your Computer Guide Help HTML-based help Back and Left View About Your Computer Connects video devices, such as a monitor T W O R K C O N N E C T O R RJ Bottom View Removing and Replacing the Battery Removing and Replacing the Base Cover To remove the base cover To replace the base cover About Your Computer Intel Pentium Dual-Core Intel CeleronIntel Core2 Duo Page USB UMA Page Keyboard Number of keys Battery life Random vibration spectrum that G2 or lower as defined by ISA-S71.04-1985 Specifications When to Use PSA Diagnostics and Dell 32 Bit Diagnostics Dell Technical Update ServiceDiagnostics Available Press any key to start the Dell 32 Bit Diagnostics Press and hold the Fn key while powering the computer onDuring the assessment, provide inputs when prompted Insert your Drivers and Utilities media Express Test Dell Diagnostics Main MenuDell Support Center ConfigurationClick Start →Computer Right-click Local Disk C Drive ProblemsClick Start →Computer Error Messages Troubleshooting Troubleshooting Troubleshooting Troubleshooting Computer does not start Lockups and Software ProblemsSolid blue screen appears Memory ProblemsPower Problems Restoring Your Operating System You can restore your operating system in the following waysCreating a Restore Point Using Windows Vista System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreTroubleshooting Obtaining Assistance Getting HelpTechnical Support and Customer Service Product Information Problems With Your OrderBefore You Call Returning Items for Warranty Repair or CreditPage Contacting Dell FCC Notice U.S. Only AppendixPP31L Macrovision Product NoticeIndex Index Index Index