Dell PP31L manual Troubleshooting

Page 52

1Click Start →Help and Support.

2Type System Restore in the search field and press <Enter>.

3Click Undo my last restoration, and then click Next.

Restoring the Computer to the Default Factory Configuration

The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell. This option appears on Dell computers that were originally pre-installed with Windows Vista® and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from another version of Windows.

NOTICE: When you restore the computer to the default factory configuration, all data on the C drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost.

1Restart the computer. To do this, click Start →→Restart.

2As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen.

NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

3Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.

4Specify the language settings that you want, and then click Next.

5Log in as a user who has administrative credentials, and then click OK.

6Click Dell Factory Image Restore.

7In the Dell Factory Image Restore window, click Next.

8Select the Yes, reformat hard drive and restore system software to factory condition checkbox.

9Click Next. The computer is restored to the default factory configuration.

10When the restore operation is completed, click Finish to restart the computer.

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Troubleshooting

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Contents Dell Studio Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mMarch NU140 Contents Technical Support and Customer Service Macrovision Product Notice Contents Finding Information Internet, E-mail, and so on About Your Computer Front and Right ViewIntegrated single analog microphone Lights located above the keyboard indicate the following About Your Computer Guide Help HTML-based help Back and Left View About Your Computer Connects video devices, such as a monitor T W O R K C O N N E C T O R RJ Bottom View Removing and Replacing the Battery Removing and Replacing the Base Cover To remove the base cover To replace the base cover About Your Computer Intel Core2 Duo Intel CeleronIntel Pentium Dual-Core Page USB UMA Page Keyboard Number of keys Battery life Random vibration spectrum that G2 or lower as defined by ISA-S71.04-1985 Specifications Diagnostics Available Dell Technical Update ServiceWhen to Use PSA Diagnostics and Dell 32 Bit Diagnostics During the assessment, provide inputs when prompted Press and hold the Fn key while powering the computer onPress any key to start the Dell 32 Bit Diagnostics Insert your Drivers and Utilities media Dell Diagnostics Main Menu Express TestConfiguration Dell Support CenterClick Start →Computer Drive ProblemsClick Start →Computer Right-click Local Disk C Error Messages Troubleshooting Troubleshooting Troubleshooting Troubleshooting Lockups and Software Problems Computer does not startMemory Problems Solid blue screen appearsPower Problems You can restore your operating system in the following ways Restoring Your Operating SystemUsing Windows Vista System Restore Creating a Restore PointUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateTroubleshooting Getting Help Obtaining AssistanceTechnical Support and Customer Service Problems With Your Order Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Appendix FCC Notice U.S. OnlyMacrovision Product Notice PP31LIndex Index Index Index
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