Dell 1909WB appendix Common Symptoms, What You Experience, Possible Solutions

Common Symptoms

No Video/Power LED off

No Video/Power LED on

Poor Focus

Shaky/Jittery Video

Missing Pixels

Stuck-on Pixels

Brightness Problems

Geometric Distortion

Horizontal/Vertical Lines

Synchronization Problems

Safety Related Issues

Intermittent Problems

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

What You Experience

No picture

No picture or no brightness

Picture is fuzzy, blurry, or ghosting

Wavy picture or fine movement

LCD screen has spots

LCD screen has bright spots

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines

Screen is scrambled or appears torn

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Picture color not good

Faint shadow from the static image displayed appears on the screen

Possible Solutions

Ensure that the video cable connecting the monitor and the computer is properly connected and secure.

Verify that the power outlet is functioning properly using any other electrical equipment. Ensure that the power button is depressed fully.

Ensure that the correct input source is selected via the Input Source Select button.

Increase brightness & contrast controls via OSD.

Perform monitor self-test feature check.

Check for bent or broken pins in the video cable connector.

Run the built-in diagnostics.

Perform Auto Adjust via OSD.

Adjust the Phase and Pixel Clock controls via OSD.

Eliminate video extension cables.

Reset the monitor to Factory Settings.

Change the video resolution to the correct aspect ration (16:10).

Perform Auto Adjust via OSD.

Adjust the Phase and Pixel Clock controls via OSD.

Reset the monitor to Factory Settings.

Check environmental factors.

Relocate the monitor and test in another room.

Cycle power on-off.

Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics.

Cycle power on-off.

Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics.

Reset the monitor to Factory Settings.

Auto Adjust via OSD.

Adjust brightness & contrast controls via OSD.

Reset the monitor to Factory Settings.

Auto Adjust via OSD.

Adjust brightness & contrast controls via OSD.

NOTE: When using '2: DVI-D', the positioning adjustments are not available.

Reset the monitor to Factory Settings.

Perform Auto Adjust via OSD.

Adjust Phase and Pixel Clock controls via OSD.

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

Check for bent or broken pins in the video cable connector. Run the built-in diagnostics.

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

Reset the monitor to Factory Settings.

Perform Auto Adjust via OSD.

Adjust Phase and Pixel Clock controls via OSD.

Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.

Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode.

Do not perform any troubleshooting steps.

Contact Dell immediately.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

Reset the monitor to Factory Settings.

Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

Perform monitor self-test feature check.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

Check for bent or broken pins in the video cable connector.

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. Run the built-in diagnostics.

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

Alternatively, use a dynamically changing screensaver.