Dell E2213C, E1913S appendix Common Problems

Page 50

Dell E1913S/E1913/E2213 Monitor User's Guide

To run the built-in diagnostics:

1.Ensure that the screen is clean (no dust particles on the surface of the screen).

2.Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3.Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.

4.Carefully inspect the screen for abnormalities.

5.Press the Button 4 on the front panel again. The color of the screen changes to red.

6.Inspect the display for any abnormalities.

7.Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.

The test is complete when the white screen appears. To exit, press the Button 4 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common Symptoms

What You Experience

Possible Solutions

No Video/Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly connected

 

 

and secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipment.

 

 

Ensure that the power button is depressed fully.

No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Ensure that the correct input source is selected via the Input Source Select menu.

 

 

Run the built-in diagnostics.

 

 

 

file:///K/Dell/E1913/Dell%20E1913(S)%20E2213%20E-DOC%20Source/en/ug/solve.htm[2012-3-19 16:22:08]

Image 50 Contents
Dell E1913S/E1913/E2213 Monitor Users Guide Package Contents About Your MonitorProduct Features Label Description Use Vesa mounting holes 100 mm Front ViewBack View Right Side Side ViewBottom View Label Description UsePower Management Modes E1913SPin Number Monitor Side of the 15-pin Side Signal Cable Pin AssignmentsPin Number CableModel number Resolution SpecificationsElectrical Specifications Dell E1913S/E1913/E2213 monitorPreset Display Modes Display ModeModel Number Dell E1913S monitor Dell E1913 monitor Physical CharacteristicsEnvironmental Characteristics LCD Monitor Quality & Pixel Policy Caring for Your MonitorSetting Up the Monitor Attaching the StandRemoving the Monitor Stand for Vesa Wall Mount Connecting Your Monitor Connecting the Blue VGA CableAttaching Dell Soundbar AX510PA optional Back to Contents Power On the Monitor Using the Front Panel ControlsFront panel button Down Using the On-Screen Display OSD MenuAccessing the Menu System BackMain Menu Page Dell E1913S/E1913/E2213 Monitor Users Guide Page Contrast Auto AdjustBrightness Page Input Source for E1913 and E2213 OnlyColor Settings Auto SelectPage Input Color Format Preset Modes Page Display Settings Page Aspect Ratio Other Settings So onPage Language Menu Transparency Menu Timer Menu Lock LCD ConditioningFactory Reset PersonalizePage Shortcut Key Page E1913S E2213 Shortcut Key Reset PersonalizeOSD Messages Dell E1913S/E1913/E2213 Monitor Users Guide Dell E1913S/E1913/E2213 Monitor Users Guide Setting the Maximum Resolution Click Change Display SettingsTilt Using the Dell SoundbarUsing the Tilt Back to Contents Troubleshooting Built-in Diagnostics Common Problems Support.dell.com Product Specific Problems Distorted Sound Appendix Back to Contents
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