Geometric | Screen not centered correctly |
Distortion |
|
Horizontal/Vertical | Screen has one or more lines |
Lines |
|
Sync Problems | Screen is scrambled or |
| appears torn |
LCD Scratched | Screen has scratches or |
| smudges |
Safety Related | Visible signs of smoke or |
Issues | sparks |
Intermittent | Monitor malfunctions on and |
Problems | off |
ImageFaint Shadow from the static Retention (from a image displayed appears on
static image) | the screen |
Perform monitor reset on "Position Settings Only".
Push Auto Adjust button.
Adjust the centering controls.
Ensure monitor is in proper video mode.
Perform monitor reset. Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor
Check for bent or broken pins.
Perform monitor reset. Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor
Check for bent or broken pins. Boot up in the "safe mode".
Turn monitor off and clean the screen.
For cleaning instruction, see Caring for your Monitor.
Do not perform any troubleshooting steps.
Monitor needs to be replaced.
Ensure monitor is in proper video mode.
Ensure video cable connection to computer and to the flat panel is secure.
Perform monitor reset.
Perform monitor
Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a dynamically changing screensaver left on the monitor for a long period of time.
Product Specific Problems
SPECIFIC SYMPTOMS | WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
Screen image is too small | Image is centered on screen, but | Perform monitor reset on "All Settings." |
| does not fill entire viewing area. |
|
Cannot adjust the monitor with the OSD does not appear on the screen. buttons on the front panel
Turn off the monitor, unplug the power cord and then plug back and turn on the monitor.
Troubleshooting Your Soundbar
COMMON | WHAT YOU | POSSIBLE SOLUTIONS |
SYMPTOMS | EXPERIENCE |
|
No Sound | No power to Soundbar - | Turn the Power/Volume knob on the Soundbar clockwise to the middle position; |
| the power indicator is off. | check if the power indicator (green LED) on the front of the Soundbar is |
|
| illuminated. |
|
| Confirm that the power cable from the Soundbar is plugged into the adapter. |
|
| Confirm that the monitor has power. |
|
| If the monitor has no power, see Troubleshooting your monitor for monitor |
|
| common problem. |