Dell P2211H, P2311H appendix Product Specific Problems, Universal Serial Bus USB Specific Problems

Troubleshooting:Dell P2211H/P2311H Flat Panel Monitor User's Guide

Geometric Distortion

Horizontal/Vertical Lines

Synchronization Problems

Screen not centered correctly

Screen has one or more lines

Screen is scrambled or appears torn

Reset the monitor to Factory Settings.

Auto Adjust via OSD.

Adjust Horizontal Position & Vertical Position controls via OSD.

NOTE: When using DVI-D input, the positioning adjustments are not available.

Reset the monitor to Factory Settings.

Perform Auto Adjust via OSD.

Adjust Phase and Pixel Clock controls via OSD.

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

Check for bent or broken pins in the video cable connector. Run the built-in diagnostics.

NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.

Reset the monitor to Factory Settings.

Perform Auto Adjust via OSD.

Adjust Phase and Pixel Clock controls via OSD.

Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.

Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode.

Safety Related Issues	Visible signs of smoke or	Do not perform any troubleshooting steps.
	sparks	Contact Dell immediately.
Intermittent Problems	Monitor malfunctions on & off	Ensure that the video cable connecting the monitor to the computer is connected
		properly and is secure.
		Reset the monitor to Factory Settings.
		Perform monitor self-test feature check to determine if the intermittent problem occurs in
		self-test mode.
Missing Color	Picture missing color	Perform monitor self-test feature check.
		Ensure that the video cable connecting the monitor to the computer is connected
		properly and is secure.
		Check for bent or broken pins in the video cable connector.
Wrong Color	Picture color not good	Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending
		on the application.
		Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
		Settings OSD if the Color Management is turned off.
		Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
		Run the built-in diagnostics.
Image retention from a static	Faint shadow from the static	Use the Power Management feature to turn off the monitor at all times when not in use
image left on the monitor for a image displayed appears on		(for more information, see Power Management Modes).
long period of time	the screen	Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls are pressed

The picture does not fill the entire screen.

What You Experience

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is green. When you press "+", "-" or "Menu" key, the message "No S-Video input signal", or "No Composite input signal", or "No Component input signal" appears

The picture cannot fill the height or width of the screen

Possible Solutions

Check the Scaling Ratio setting in Image Setting OSD

Reset the monitor to Factory Settings.

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.

Reset the computer or video player.

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.

Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Universal Serial Bus (USB) Specific Problems

Specific Symptoms	What You Experience	Possible Solutions
USB interface is not working	USB peripherals are not	Check that your monitor is turned ON.
	working	Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Switch off and then turn on the monitor again.
		Reboot the computer.
		Some USB devices like external portable HDD require higher electric current; connect

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