Dell P2214H/P2414H manual Product Specific Problems

Missing Color	Picture missing
	color

•Perform monitor self-test feature check.

•Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

•Check for bent or broken pins in the video cable connector.

Wrong Color	Picture color not	• Change the Color Setting Mode in the Color Settings OSD
	good	to Graphics or Video depending on the application.
		• Try different Color Preset Settings in Color Settings OSD.
		Adjust R/G/B value in Color Settings OSD if the Color
		Management is turned off.
		• Change the Input Color Format to PC RGB or YPbPr in the
		Advance Setting OSD.
		• Run the built-in diagnostics.
Image retention	Faint shadow	• Use the Power Management feature to turn off the monitor
from a static	from the static	at all times when not in use (for more information, see
image left on	image displayed	Power Management Modes).
the monitor for	appears on the	• Alternatively, use a dynamically changing screensaver.
a long period of	screen
time
Product Specific Problems
Specific	What You	Possible Solutions
Symptoms	Experience

Screen image is	Image is
too small	centered on
	screen, but does
	not fill entire
	viewing area

•Check the Scaling Ratio setting in the Image Setting OSD.

•Reset the monitor to Factory Settings.

Cannot adjust	OSD does not	• Turn off the monitor, unplug the power cord, plug it back,
the monitor	appear on the	and then turn on the monitor.
with the	screen	• Check whether the OSD menu is locked. If yes, press and
buttons on the		hold the button above the Power button for 10 seconds to
side panel		unlock (for more information, see “Lock”).
No Input Signal	No picture, the	• Check the signal source. Ensure the computer is not in the
when user	LED light is blue.	power saving mode by moving the mouse or pressing any
controls are		key on the keyboard.
pressed		• Check whether the signal cable is plugged in properly. Re-
		plug the signal cable if necessary.
		• Reset the computer or video player.

The picture	The picture
does not fill the	cannot fill the
entire screen.	height or width
	of the screen

•Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.

•Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Troubleshooting 51