Dell IN2020F, IN2020MF Common Problems, Common Symptoms What You Experience Possible Solutions

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5.Press the shortcut button 4 key on the front panel again. The color of the screen changes to red.

6.Inspect the display for any abnormalities.

7.Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the shortcut button 4 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

OSD Warning Messages

For OSD-related issues, see OSD Warning Messages.

Common Problems

The following table contains general information about common monitor problems that you might encounter and the possible solutions.

Common Symptoms

What You Experience

 

Possible Solutions

No Video/Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly co

 

 

 

secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipm

 

 

Ensure that the power button is depressed fully.

 

 

 

 

No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or ghosting

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ratio (16:9).

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-t

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if scrambled screen appears in

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

Safety Related Issues

Visible signs of smoke or sparks

Do not perform any troubleshooting steps.

 

 

Contact Dell immediately.

 

 

 

 

Intermittent Problems

Monitor turns on & off

Ensure that the video cable connecting the monitor to the computer is connected pr

 

 

 

secure.

 

 

Reset the monitor to Factory Settings.

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Contents Dell IN2020/IN2020M monitor Users Guide Package Contents About Your MonitorProduct Features Identifying Parts and Features Front ViewFront View Front Panel Controls Label Description Back ViewSide View Back View Label Description/UseMonitor Specifications Power Management ModesBottom View Pin Number Pin Side of the Connected Signal Cable Pin Pin Side of the Connected Signal Number CablePin Assignments Flat Panel Specifications ResolutionModel IN2020/IN2020M Preset Display Modes Physical CharacteristicsElectrical Plug and Play Capability Maintenance GuidelinesEnvironmental LCD Monitor Quality & Pixel PolicyBack to Contents Appendix Setting Up Your Monitor Click Change Display Settings Click Advanced Settings Select AdvancedUsing the Front Panel Using the On-Screen Display OSD MenuOperating the Monitor Main Menu for non Analog non VGA Input Brightness Contrast Back Auto Adjust Input Source Auto SelectVGA DVI-D Display Settings Page Menu Transparency Menu TimerLCD Conditioning Factory Reset Back Menu LockOSD Warning Messages PersonalizeSetting the Maximum Resolution Using the Dell Soundbar OptionalClick Change Display Settings Using the Tilt TiltSetting Up Your Monitor Dell IN2020/IN2020M monitor Setting Up the Monitor Connecting the MonitorAttaching the Base Attaching the Soundbar Optional Removing the Monitor StandBack to Contents Solving Problems Built-in DiagnosticsSelf-Test Common Problems Common Symptoms What You Experience Possible SolutionsProduct-Specific Problems Troubleshooting the Dell Soundbar OptionalBack to Contents