Dell SX2210B appendix Camera Problems, Common What YOU Possible Solutions Symptoms Experience

		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
		•	Avoid using an audio cable extension or audio jack converter.
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio
			source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card
			or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
Low Volume	Volume is too low	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
			setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).

Camera Problems

COMMON	WHAT YOU	POSSIBLE SOLUTIONS
SYMPTOMS	EXPERIENCE
No Power	The camera is	If the monitor has no power, see Troubleshooting Your Monitor.
	not working
		Verify if the camera is detected by Windows.
	and the LED is
	off	Reinstall the camera drives using the Dell SX2210 Webcam Resource CD. See Using the Camera for more information.
Camera is not	The camera is	Remove and insert the USB cable.
detected	not working
	and the LED is	Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
	on
Poor Focus	The camera	Verify that the protective film has been removed from the camera and the camera lens is clean.
	captures fuzzy
		Clean the camera surface using a damp, soft lint-free cloth.
	or unclear
	videos and	Increase the available ambient light or change the source of light.
	pictures
		Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
		Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher.
		NOTE: Lower color depth settings result in poor-quality images.
		NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
		commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality	The camera
video on the	captures
Internet	grainy images	Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
	while using it	recommended to use a broadband connection with good throughput.
	on the
	Internet
Color Problem	The images	Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
	are tinted red,
		Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.
	blue, or green
No Image	Blank screen	Increase the available ambient light, change the direction of the camera, or change the source of light.
		Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
		Adjust the contrast levels using the Dell Webcam Central. See Using the Camera for more information.
		Ensure the camera is detected correctly by the Windows operating system.
Slow frame	The capture	The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution. Select No
rate in video	video is not	Compression for video in the Video Recording settings.
capture mode	smooth
		Install the latest DirectX and the latest webcam driver.
Audio and	The captured	The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution. Select No
video is not	video and	Compression for video in the Video Recording settings.
synchronized	audio are not
	synchronized
Microphone is	The webcam	Speak from closer to the microphone.
not working	captures video
		The integrated microphone is designed to have a wider reception area for recording. But it still has its limits. Try moving
	but not sound
		closer to the microphone or ensure that you are within the recording area for the microphone.
		Check if the volume is muted. To enable sound:
		1. Click Start→Control Panel→Sound and Audio Devices.
		2. Click to uncheck the box next to Mute.