Dell SX2210B appendix Facial Recognition FastAccess problems, Installation, Daily Use

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Set the correct audio source in Dell Webcam Central. To select the correct audio source:

1.In the Dell Webcam Central, navigate to configure settings by clicking on the More Options button.

2.Select Monitor Webcam in the Microphone box.

3.Adjust the Volume slider to obtain the desired audio level.

Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the microphone,

1.Click StartControl PanelSound and Audio Devices. 2.Click the Voice tab.

3.Click the Test Hardware button and follow the instructions.

If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for more information.

Facial Recognition (FastAccess) problems

Installation

Common Symptoms

What You See

 

Possible Solutions

FastAccess software will not install

The FastAccess installer displays a dialog box

Ensure that the monitor USB cable is plugged into your comp

 

with the message "This version cannot install

 

Monitor Webcam has been installed in the Windows Vista op

 

on this computer -3"

 

 

 

 

 

 

FastAccess software will not install

The FastAccess installer displays a dialog box

This version of FastAccess will not install on a computer joine

 

with the message "This version cannot install

 

Please install on a non-Domain computer.

 

on this computer -2"

 

 

 

 

 

 

FastAccess software will not install

The FastAccess installer displays a dialog box

This version of FastAccess will only install on Windows Vista x

 

with the message "FastAccess cannot be

 

Windows 2000 are not supported.

 

installed on Systems earlier than Windows

 

 

 

Vista x86"

 

 

Daily Use

Common Symptoms

What You See

 

Possible Solutions

Face Recognition is not possible and you

Color Bars are displayed in the FastAccess

Ensure that the monitor USB cable is plugged into your comp

must login manually

Video window along with the text "Unable to

 

Monitor Webcam has been installed in the Windows Vista op

 

process Biometric Data, please check camera"

Login to the computer manually and close any applications th

 

 

 

webcam.

 

 

If you previously manually selected a webcam in the "Camer

 

 

 

FastAccess Configuration Console, ensure this webcam is ins

 

 

 

not, select another webcam from the list. Selecting "First Ava

 

 

 

FastAccess to connect to any available webcam.

 

 

 

 

 

Face Recognition is not possible and you

Color Bars are displayed in the FastAccess

Make sure the Dell Monitor's USB cable is plugged into the co

must login manually

Video window along with the text "License key

 

Monitor Webcam is properly installed on this computer. Fast

 

is invalid"

 

Dell Monitor Webcam is not connected to the computer.

 

 

 

 

 

The wrong webcam is connected to

You have a laptop with a built-in webcam and

Open the "Configuration Console" and select the "Advance" b

FastAccess

FastAccess is not using the desired webcam.

 

Selection" link. Select the desired webcam. Either reboot you

 

 

 

then re-enable FastAccess.

 

 

 

 

 

Face Recognition is unavailable

FastAccess is missing from the Windows Vista

FastAccess has been disabled. Open the "Configuration Con

 

login screen.

 

mode to enable FastAccess.

 

 

 

 

 

Video applications such as Skype, IM and

You are unable to get active video to another

If FastAccess is enabled, open the video application's camera

others can find the webcam.

application.

 

"faCap".

 

 

If FastAccess is disabled, open the video application's camer

 

 

 

"Monitor Webcam" or another available webcam.

 

 

 

 

 

 

 

 

 

 

Back to Contents Page

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Contents Dell SX2210 Flat Panel Monitor Users Guide About Your Monitor Package ContentsIdentifying Parts and Controls Front View Product FeaturesFront View Label Description Side View Back ViewBottom View Left view Right viewPower Management Modes Monitor SpecificationsBottom view Label Description DVI Connector VGA ConnectorPin Pin Side of the Connected Signal Cable Number Pin Pin Side of the Connected Signal Number CableUSB Upstream Connector Hdmi ConnectorTransfer speed Data Rate Power Consumption Universal Serial Bus USB InterfaceUSB Downstream Connector Camera MIC SpecificationsUSB Ports OverviewResolution Specifications Flat Panel SpecificationsPlug and Play Capability Video Supported ModesElectrical Specifications Preset Display ModesPhysical Characteristics Environmental Characteristics Maintenance GuidelinesCleaning Your Monitor Visit support.dell.com AppendixSetting Up Your Monitor Setting Up Your Monitor Operating the Monitor Using the Front Panel ControlsTurn On the Monitor Accessing the Menu System Using the On-Screen Display OSD MenuFront panel button Icon Menu and Submenus Back Brightness Contrast Auto AdjustBRIGHTNESS/CONTRAST Color setting mode submenu Color SettingsInput Source Display Settings Normal Overdrive default Audio SettingsBack Language Menu Transparency Menu Timer Menu Lock Other SettingsDDC/CI LCD Conditioning Factory ResetPersonalize OSD Warning MessagesUsing the Dell Soundbar Optional Setting the Maximum ResolutionUsing the Camera Using the TiltTilt Manually Adjusting the Camera Settings Accessing the Camera Help FileTo install the Facial Recognition Software FastAccess Choose Facial Recognition SoftwareConfiguration Console Security Customizing FastAccessUsing the Automatic Web Login First UseSetting the display resolution to 1920 x 1080 Maximum Dell SX2210 Flat Panel Monitor Connecting Your Monitor Setting Up the MonitorOrganizing Your Cables Connecting the USB CableAttaching the Soundbar Optional Back to Contents Built-in Diagnostics TroubleshootingSelf-Test Common Symptoms What You See Possible Solutions Common ProblemsUniversal Serial Bus USB Specific Problems Product-Specific ProblemsDell Soundbar Problems Specific Symptoms What You See Possible SolutionsCommon What YOU Possible Solutions Symptoms Experience Camera ProblemsCompression for video in the Video Recording settings Click Start→Control Panel→Sound and Audio DevicesInstallation Facial Recognition FastAccess problemsDaily Use Select Monitor Webcam in the Microphone box
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