Dell SP2008WFPF appendix General Problems, Common Symptoms Problem Description Possible Solutions

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Optimum Resolution 1680 x 1050 60Hz

 

Optimum Resolution 1680 x 1050 60Hz

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1680 X 1050 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer or that the monitor is in a power save mode.

General Problems

The following table contains general information about common monitor problems you might encounter.

COMMON SYMPTOMS

PROBLEM DESCRIPTION

 

POSSIBLE SOLUTIONS

 

 

 

No Video/Power LED off

No picture, monitor is dead.

Check connection integrity at the both ends of the video cable, verify that the monitor

 

 

and computer are plugged into a working electrical outlet, and that you have pressed

 

 

the power button.

 

 

 

 

No Video/Power LED on

No picture or no brightness.

Press the input select button in the front of the monitor and ensure the correct

 

 

 

input source is selected.

 

 

Increase brightness & contrast controls.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins on the end of the video cable.

 

 

Reboot your computer and monitor.

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or ghosting.

Push Auto Adjust button.

 

 

Adjust Phase and Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Perform monitor reset.

 

 

Lower video resolution or increase font size.

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement.

Push Auto Adjust button.

 

 

Adjust Phase and Clock controls via OSD.

 

 

Perform monitor reset.

 

 

Check environmental factors.

 

 

Relocate and test in another room.

 

 

 

 

Missing Pixels

LCD screen has spots.

Cycle power on-off.

 

 

These are pixels that are permanently off and this is a natural defect that occurs

 

 

 

in LCD technology.

 

 

 

 

Brightness Problems

Picture too dim or too bright.

Perform monitor reset.

 

 

Push Auto Adjust button.

 

 

Adjust brightness & contrast controls.

 

 

 

 

Geometric Distortion

Screen not centered correctly.

Perform monitor reset on "Position Settings Only".

 

 

Push Auto Adjust button.

 

 

Adjust the centering controls.

 

 

Ensure monitor is in proper video mode.

 

 

 

 

Horizontal/Vertical Lines

Screen has one or more lines.

Perform monitor reset.

 

 

Push Auto Adjust button.

 

 

Adjust Phase and Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in

 

 

 

self-test mode.

 

 

Check for bent or broken pins.

 

 

 

 

Sync Problems

Screen is scrambled or appears torn.

Perform monitor reset.

 

 

Push Auto Adjust button.

 

 

Adjust Phase and Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if scrambled screen appears

 

 

 

in self-test mode.

 

 

Check for bent or broken pins.

 

 

Boot up in the "safe mode".

 

 

 

 

LCD Scratched

Screen has scratches or smudges.

Turn monitor off and clean the screen.

 

 

For cleaning instruction, see Cleaning Your Monitor.

 

 

 

 

Safety Related Issues

Visible signs of smoke or sparks.

Do not perform any troubleshooting steps.

 

 

Monitor needs to be replaced.

 

 

 

 

Intermittent Problems

Monitor malfunctions on and off.

Ensure monitor is in proper video mode.

 

 

Ensure video cable connection to computer and to the flat panel is secure.

 

 

Perform monitor reset.

 

 

Perform monitor self-test feature check to determine if the intermittent problem

 

 

 

occurs in self-test mode.

 

 

 

 

Image Retention (from a

Faint Shadow from the static image

Use the Power Management feature to turn off the monitor at all times when not

static image)

displayed appears on the

 

in use. Alternatively, use a dynamically changing screensaver left on the

 

screen.

 

monitor for a long period of time.

 

 

In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning.

 

 

 

Using this option may take several hours before the image is eliminated.

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Contents Dell SP2008WFP Flat Panel Monitor About Your Monitor Solving ProblemsAbout Your Monitor Front ViewBack View Side View Bottom ViewLeft side Right side Monitor SpecificationsPower Management Modes Pin AssignmentsPin Number Monitor Side of the 15-pin Side Signal Cable Universal Serial Bus USB InterfaceUSB ports Flat Panel Webcam MIC SpecificationsPlug and Play Capability GeneralVideo Supported Modes Monitor ResolutionPreset Display Modes Physical CharacteristicsEnvironmental Cleaning Your MonitorVisit support.dell.com AppendixSetting Up Your Monitor Setting Up Your Monitor Setting Up Your Monitor Dell SP2008WFP Flat Panel Monitor Connecting Your Monitor Using the Front Panel Read Software License Agreement and click Yes to continueVideo input select Using the OSD Menu Icon Menu Submenus Description Brightness SettingsPhase Fine ExitSharpness Scaling RatioColor Theatre Preset Sports Preset Nature Preset Hue Saturation Horizontal Position AdvancedInput Color Format Dynamic Response TimePage Factory Reset OSD Warning Messages Setting the Optimal ResolutionSoundbar Attachment to the Monitor Using the Dell Soundbar OptionalTroubleshooting Your Monitor Solving ProblemsCommon Symptoms Problem Description Possible Solutions General ProblemsProduct Specific Problemss USB ProblemsTroubleshooting Your Soundbar Back to Contents Organizing Your Cables Using Your Monitor StandUsing the Tilt Attaching the StandRemoving the Stand