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Troubleshooting
What is the problem?
1A message appeared on the PC.
2The printed cards do not look the way that I want them to.
3Cards jam often.
4The ribbon has broken.
Try this:
•Click the Help button on the message box. The help topic describes possible causes and the solution for each cause. Follow the information in help to fix the problem.
•You might have moved the ribbon while the printer was powered off. The next card will print correctly.
•SP35 Info Central contains detailed information about solving card appearance problems.
•The brand of cards might be dirty, heavily powdered, or bowed (curved). Consider buying a different brand of cards or clean the printer more often to use the cards.
•The printer rollers might be dirty. See SP35 Info Central for steps to clean the printer rollers.
•Trim the end of the broken ribbon evenly. If ribbon on the take- up spool is not wound firmly or is uneven, remove it. Tape the end of the ribbon onto the same
•If the ribbon breaks repeatedly, settings might not be correct for the card design and ribbon. See Setup in SP35 Info Central..