Datacard Group SP35 manual What is the problem?

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What is the problem?

5The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox.

6The printer cover will not close.

Try this:

•Make sure the printer is plugged in. See “Power on the printer” on page 10.

•Make sure the printer is connected to the PC. See “Check the PC connection” on page 9.

•If the Status Light on the printer is blinking amber (orange), press the Ready button for 5-7 seconds.

•Power off the printer and power it on to see if communication resumes.

•See SP35 Info Central for more detailed communication troubleshooting information.

•Push firmly on the front edge of the blue cover to latch it.

•Make sure no extra items are inside the printer.

•Make sure the print ribbon cartridge is installed correctly. See “Loading print ribbon” on page 7.

•If you installed or bumped the printhead cartridge, make sure it is installed correctly. See SP35 Info Central.

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Contents SP35 Printer Guide Information resources for the SP35 Printer Contents Outside of the printer About the printerPage Cover Arm Holds the cover and printhead cartridge in place Inside of the printerFeatures and options Tips Handling cards Loading cardsMagnetic stripe Tips Handling print ribbon Loading print ribbonReplace the loaded ribbon cartridge in the printer Printer can be connected in these other ways Check the PC connectionPrinter does not have a power switch Power on the printerStatus Light Description Meaning Status lightStatus Light Description Meaning Opening Properties or Printing Preferences Page Open the Printer Toolbox Page Cleaning the printer Cleaning tips Monochrome print ribbon Printer suppliesColor print ribbon Monochrome and Topcoat ribbonColor Part number Cleaning suppliesGetting the most out of your printer Page What is the problem? TroubleshootingWhat is the problem? Physical requirements Site requirementsOperating environment Electrical requirementsTrademark acknowledgments Legal Notices FCCLiability statement Regulatory complianceDealer information