|
| Page 25 | |
|
|
| |
Troubleshooting |
|
| |
|
|
| |
What is the problem? | Try this: | ||
1 | A message appears on the PC. | • Click the Help button on the message box to see possible causes | |
|
| and the solution for each cause. See the “Related Topics” to fix | |
|
| the problem. | |
2 | The printed cards do not look the | • If you moved the ribbon while the printer was powered off, print | |
| way that was intended. | another card. If the problem persists, see Info Central for detailed | |
|
| information about solving card appearance problems. | |
3 | Cards jam often. | • The brand of cards might be heavily powdered, dirty, or bowed | |
|
| (curved). Consider buying a different brand of cards or clean the | |
printer more often to use the cards.
• The printer rollers might be dirty. See Info Central for steps to clean the printer rollers.
4The ribbon has broken.
•Trim the end of the broken ribbon evenly. If ribbon on the
•If the ribbon breaks repeatedly, settings might not be correct for the card design and ribbon. See Setup in Info Central.