Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical outlet. Secondly, make sure the USB / eSATA cable is inserted correctly into the hard drive and the computer. Turn on the power switch (page 7).
Computer does not detect hard drive
Make sure the USB / eSATA cables are securely connected. If this still does not work, attach another known working device and working cable into the USB / eSATA port on the computer. If the known working device is not detected, the problem could be your computer's USB / eSATA port. If the port and cable both work and the hard drive is still not being detected, contact customer support.
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