Loud noises coming from external hard drive

In most cases, loud noises coming from the drive suggest a defective drive or a loose part. We apologize for any inconvenience this may cause. Please contact customer service for assistance.

Hard drive will not work with my Mac

Macs require special formatting. Format the hard drive according to the instructions provided by your Mac. Alternatively, follow the "Formatting Instructions" pdf, located in the "Contents" folder of the Resources CD or online at: www.cavalrystorate.com/su_download.htm

If you have more questions, please refer to the Frequently Asked Questions section online at: www.cavalrystorage.com/su_faq.htm For further inquiries, you may contact Bason/Cavalry tech support at customersupport@cavalrystorage.com.