RadioLAN WNR834B user manual Troubleshooting the Web Configuration Interface

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NETGEAR RangeMax™ NEXT Wireless Router WNR834B User Manual

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local network, check the following:

If you are connecting from a wireless computer, try connecting from a wired computer.

Check the Ethernet connection between the wired computer and the router as described in “Troubleshooting Basic Functions” on page 8-2.

Make sure your computer’s IP address is on the same subnet as the router. For instructions, see “Preparing a Computer for Network Access” in Appendix B to configure your computer.

Note: If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS will generate and assign an IP address if the computer cannot reach a DHCP server.

These auto-generated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

Try quitting the browser and launching it again, or try a different browser.

Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the following:

When entering configuration settings, be sure to click Apply before moving to another menu or tab, or your changes could be lost.

Click Refresh or Reload in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting

8-5

v1.2, January 2007

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Contents Netgear RangeMax Next Wireless Router Trademarks Product Registration, Support, and DocumentationStatement of Conditions Certificate of the Manufacturer/ImporterEurope EU Declaration of Conformity Regulatory Compliance InformationFCC Information to User FCC Requirements for Operation in the United StatesFCC Radio Frequency Interference Warnings & Instructions FCC Guidelines for Human ExposureFCC Declaration Of Conformity WNR834B Product and Publication DetailsContents Chapter Customizing Your Network Settings Appendix a Technical Specifications V1.2, January Conventions, Formats and Scope Chapter About This ManualHow to Print this Manual How to Use This ManualPublication Revision History Revision HistoryV1.2, January Using the Setup Manual Chapter Configuring Basic ConnectivityRangeMax Next Wireless Router WNR834B Online Setup Manuals Accessing the Wireless Router For ConfigurationHttp//192.168.1.1 V1.2, January Viewing and Configuring Basic ISP Settings ISP Does Not Require Login No Login Required by ISPV1.2, January ISP Does Require Login Login Required by ISPV1.2, January Viewing the Basic Wireless Settings Configuring Wireless SettingsV1.2, January V1.2, January Viewing the Advanced Wireless Settings V1.2, January Choosing Appropriate Wireless Security Chapter Safeguarding Your NetworkSafeguarding Your Network Changing Wireless Security Settings Recommended Security SettingsV1.2, January WEP Basic Wireless Security OptionsConfiguring Security in the Advanced Wireless Settings Menu V1.2, January If WPA-PSK or WPA2-PSK Authentication is used Configuring WEP Wireless SecurityV1.2, January Configuring WPA-PSK or WPA2-PSK Wireless Security V1.2, January Restricting Wireless Access by MAC Address V1.2, January Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Blocking Access to Internet Sites Restricting Access From Your NetworkContent Filtering Overview Restricting Access From Your Network Blocking Access to Internet Services Blocking Services by IP Address Range Configuring a User Defined ServiceScheduling Blocking Log entry descriptions Viewing Logs of Web Access or Attempted Web AccessLog action buttons Configuring Email Alert and Web Access Log NotificationsSetting the Time V1.2, January V1.2, January Using the LAN IP Setup Options Chapter Customizing Your Network SettingsConfiguring LAN TCP/IP Setup Parameters Using the Router as a Dhcp server Using Address Reservation Using a Dynamic DNS Service Configuring the WAN Setup Options Disabling the SPI Firewall Connecting Automatically, as RequiredSetting Up a Default DMZ Server Responding to a Ping on the Internet WAN Port Configuring Static RoutesSetting the MTU Size V1.2, January V1.2, January Allowing Inbound Connections To Your Network Chapter Fine-Tuning Your NetworkFine-Tuning Your Network How Port Triggering Changes the Communication Process V1.2, January How Port Forwarding Changes the Communication Process How Port Forwarding Differs From Port Triggering Configuring Port Forwarding to Local ServersAdding a Custom Service Application Example Making a Local Web Server Public Editing or Deleting a Port Forwarding EntryTo the instructions in Using Universal Plug and Play on Configuring Port TriggeringV1.2, January V1.2, January Using Universal Plug and Play Optimizing Wireless Performance Changing the MTU Common MTU Sizes MSNOptimizing Your Network Bandwidth Broadband Internet Overview of Home and Small Office Networking TechnologiesAssessing Your Speed Requirements PowerlineNetwork Connection Theoretical Raw Transfer Time Theoretical Transfer Time for 1 GigabyteV1.2, January Viewing Wireless Router Status Information Chapter Using Network Monitoring ToolsWireless Router Status Fields Default is Connection Status Items Router Statistics Items Viewing a List of Attached Devices Managing the Configuration FileBacking Up and Restoring the Configuration Upgrading the Router Software Erasing the ConfigurationV1.2, January Enabling Remote Management Access V1.2, January V1.2, January Be sure to restart your network in this sequence Chapter TroubleshootingTroubleshooting Quick Tips Make sure the network settings of the computer are correct Troubleshooting Basic FunctionsMake sure the Ethernet cables are securely plugged Check the test light to verify correct router operationLAN or WAN port lights are not lit Power light is not on or is blinkingLights never turn off Wireless light is not lit Troubleshooting the Web Configuration Interface Troubleshooting the Internet Connection Testing the LAN Path to Your Router Troubleshooting a Network Using a Ping UtilityRequest timed out Testing the Path from Your Computer to a Remote DeviceSolving Wireless Connection Problems Problems with Date and TimeSetting Up and Testing Basic Wireless Connectivity Using Your Wireless Card Setup ProgramV1.2, January V1.2, January Restoring the Default Configuration and Password V1.2, January Factory Default Settings Appendix a Technical SpecificationsWireless General SpecificationsElectromagnetic Emissions V1.2, January Document Link Appendix B Related DocumentsV1.2, January Index Index-2