RadioLAN WNR834B Testing the Path from Your Computer to a Remote Device, Request timed out

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NETGEAR RangeMax™ NEXT Wireless Router WNR834B User Manual

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•Wrong physical connections

—For a wired connection, make sure the numbered LAN port light is on for the port to which you are connected. If the light is off, follow the instructions in “The LAN or WAN port lights are not lit.” on page 8-3.

—Check that the corresponding Link lights are on for your network interface card. If your router and computer are connected to a separate Ethernet switch, make sure the link lights are on for the switch ports that are connected to your computer and router.

•Wrong network configuration

—Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

—Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device. From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies like those shown in the previous section are displayed. If you do not receive replies:

—Check that your computer has the IP address of your router listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information will not be visible in your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway as described in “Preparing a Computer for Network Access” in Appendix B.

—Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

—Check that your cable or DSL modem is connected and functioning.

8-8	Troubleshooting

v1.2, January 2007

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Contents Netgear RangeMax Next Wireless Router Product Registration, Support, and Documentation TrademarksStatement of Conditions Certificate of the Manufacturer/ImporterRegulatory Compliance Information Europe EU Declaration of ConformityFCC Requirements for Operation in the United States FCC Information to UserFCC Radio Frequency Interference Warnings & Instructions FCC Guidelines for Human ExposureFCC Declaration Of Conformity Product and Publication Details WNR834BContents Chapter Customizing Your Network Settings Appendix a Technical Specifications V1.2, January Chapter About This Manual Conventions, Formats and ScopeHow to Use This Manual How to Print this ManualRevision History Publication Revision HistoryV1.2, January Chapter Configuring Basic Connectivity Using the Setup ManualAccessing the Wireless Router For Configuration RangeMax Next Wireless Router WNR834B Online Setup ManualsHttp//192.168.1.1 V1.2, January Viewing and Configuring Basic ISP Settings No Login Required by ISP ISP Does Not Require LoginV1.2, January Login Required by ISP ISP Does Require LoginV1.2, January Configuring Wireless Settings Viewing the Basic Wireless SettingsV1.2, January V1.2, January Viewing the Advanced Wireless Settings V1.2, January Chapter Safeguarding Your Network Choosing Appropriate Wireless SecuritySafeguarding Your Network Recommended Security Settings Changing Wireless Security SettingsV1.2, January Basic Wireless Security Options WEPConfiguring Security in the Advanced Wireless Settings Menu V1.2, January Configuring WEP Wireless Security If WPA-PSK or WPA2-PSK Authentication is usedV1.2, January Configuring WPA-PSK or WPA2-PSK Wireless Security V1.2, January Restricting Wireless Access by MAC Address V1.2, January Changing the Administrator Password Backing Up Your Configuration Understanding Your Firewall Blocking Access to Internet Sites Restricting Access From Your NetworkContent Filtering Overview Restricting Access From Your Network Blocking Access to Internet Services Configuring a User Defined Service Blocking Services by IP Address RangeScheduling Blocking Viewing Logs of Web Access or Attempted Web Access Log entry descriptionsConfiguring Email Alert and Web Access Log Notifications Log action buttonsSetting the Time V1.2, January V1.2, January Chapter Customizing Your Network Settings Using the LAN IP Setup OptionsConfiguring LAN TCP/IP Setup Parameters Using the Router as a Dhcp server Using Address Reservation Using a Dynamic DNS Service Configuring the WAN Setup Options Disabling the SPI Firewall Connecting Automatically, as RequiredSetting Up a Default DMZ Server Responding to a Ping on the Internet WAN Port Configuring Static RoutesSetting the MTU Size V1.2, January V1.2, January Chapter Fine-Tuning Your Network Allowing Inbound Connections To Your NetworkFine-Tuning Your Network How Port Triggering Changes the Communication Process V1.2, January How Port Forwarding Changes the Communication Process Configuring Port Forwarding to Local Servers How Port Forwarding Differs From Port TriggeringAdding a Custom Service Editing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server PublicConfiguring Port Triggering To the instructions in Using Universal Plug and Play onV1.2, January V1.2, January Using Universal Plug and Play Optimizing Wireless Performance Changing the MTU MSN Common MTU SizesOptimizing Your Network Bandwidth Overview of Home and Small Office Networking Technologies Broadband InternetPowerline Assessing Your Speed RequirementsTheoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer TimeV1.2, January Chapter Using Network Monitoring Tools Viewing Wireless Router Status InformationWireless Router Status Fields Default is Connection Status Items Router Statistics Items Managing the Configuration File Viewing a List of Attached DevicesBacking Up and Restoring the Configuration Erasing the Configuration Upgrading the Router SoftwareV1.2, January Enabling Remote Management Access V1.2, January V1.2, January Be sure to restart your network in this sequence Chapter TroubleshootingTroubleshooting Quick Tips Troubleshooting Basic Functions Make sure the network settings of the computer are correctMake sure the Ethernet cables are securely plugged Check the test light to verify correct router operationLAN or WAN port lights are not lit Power light is not on or is blinkingLights never turn off Wireless light is not lit Troubleshooting the Web Configuration Interface Troubleshooting the Internet Connection Troubleshooting a Network Using a Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Request timed outProblems with Date and Time Solving Wireless Connection ProblemsUsing Your Wireless Card Setup Program Setting Up and Testing Basic Wireless ConnectivityV1.2, January V1.2, January Restoring the Default Configuration and Password V1.2, January Appendix a Technical Specifications Factory Default SettingsGeneral Specifications WirelessElectromagnetic Emissions V1.2, January Appendix B Related Documents Document LinkV1.2, January Index Index-2