Netopia 45413 manual Troubleshooting, Warranty On Routers

Troubleshooting

The Power, Ethernet , and DSL lights (labeled on the face of the router) should all turn solid green within two minutes after the unit is turned on.

If the Power light does not turn solid green (it is also fine if it occasionally flashes amber), check your power cable. Are you connected to a live electrical outlet? Are all of the connections secure?

If the Ethernet light does not turn solid green (it is also fine if it occasionally flashes amber), check your Ethernet connections. Are they secure? Is the PC turned on?

If the DSL light does not turn solid green:

oVerify that you are installing your DSL equipment AFTER the “Phone Company Commit Date” given to you during the provisioning of your DSL Internet Service.

oVerify that the telephone line running from the rear of the router is connected directly into the telephone jack or into the side of the in-line filter labeled ADSL HPN.

oTry another telephone jack in your home.

oTurn off the router, reboot the computer, turn the router back on and wait for two minutes.

oIf none of these steps cause the DSL light to turn green, please contact MegaPath Networks at 1-877-611-6342.

Warranty On Routers

We do not directly warrant the router or other so-called Customer Premise Equipment (CPE) that you purchase from us. Instead you do receive the original manufacturer's warranty on such equipment. If your router does fail, our Technical Support staff will be glad to assist you in getting it repaired or replaced, whether in or out of warranty.

Installation Guide for Customer Self Install, Windows 9x/ME/NT/2000/Mac	Page 34
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