Pertech A470 manual Trouble Shooting Other Issues, Fault Mode

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A470 Users Guide

Trouble Shooting Other Issues

Fault Mode

The printer will enter a Fault Mode and will not operate when certain failure conditions are en- countered. Confirmation of this condition can be accomplished by the host on the DTR (pin 8) or status with an RS-232 interface, or on the printer fault line (pin 15) for the parallel interface. A Printer in Fault Mode will not feed paper when the paper advance button on the top

cover is depressed nor will it execute commands other the Reset <ESC><NUL> or Status <ESC><ENQ>. A parallel printer may indicate a fault when roll paper is low or out but is not in Fault Mode. Make sure the roll paper is present when conducting this test if DIP switches A1,A2, & A3 are closed ( parallel Interface selected) and switch A8 is Open (Fault On Low Paper).

The color of the LEFT LED on the front panel of the

 

 

printer will change from Green to Red if a fault condition

STATUS

SLIP

is encountered. Depressing the paper feed button on

the printer cover will cause the printer to enter diagnos-

 

 

tic mode. This will cause the LED to flash a 3 bit code

POWER

LOW

to define the specific reason the printer entered Fault

PAPER

Mode. The error code is followed by a delay before be-

 

 

ing repeated. The diagnostic code will toggle the DTR

 

 

line and flash the Red LED if the RS-232 interface is se-

STATUS

SLIP

lected. It will toggle the Fault- line and flash the green

LED if the parallel interface is selected.

 

 

 

Error code

 

Diagnosed failure

● ● ▬

Short

Short

Long

No motor sensor signal

● ▬ ●

Short

Long

Short

Ram test failure

● ▬ ▬

Short

Long

Long

Firmware Error

▬ ● ●

Long

Short

Short

No margin sensor signal

▬ ▬ ▬

Long

Long

Long

Head drive motor stalled

The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the <ESC> <NUL> command.

Pertech® 2006

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Contents Users Guide A470 Users Guide Pertech Pertech Iii Important Information to the User Contents Warranty Preface Where to Get Additional informationAbout the Printer Features and Options Standard FeaturesModel specific features Cables Ordering Paper and SuppliesPaper RibbonsOperating the Printer Using the Controls477X Paper Loading Instructions Paper Loading471X Paper Loading Instructions Ribbon Interlock Tab Ribbon Advance Ribbon Cartridge ReplacementAdjustable Features Air Gap AdjustmentValidation CCW Document Stop AdjustmentLow Paper Sensor Adjustment Maintaining The Printer Print Tests and Setup Mode Self Tests & Configuration ReportExtended Self Test Dip Switch a Dip Switch B Configuring the PrinterCommunication Serial Interface Pinout RS232 Serial InterfaceFlow Control Parallel InterfacePower Supply A470 Command Language Cash Drawer CommandsCash Drawer Trouble Shooting General Issues Trouble Shooting Printer ProblemsMargin Sensor Motor Sensor Fault Mode Trouble Shooting Other IssuesGetting Service and Technical Support ServiceTechnical Support Chars Line Method Dot Columns Dots Appendix APitch / Characters Per LineNormal Wide Double Wide Media Appendix B SpecificationsOperating EnvironmentHardware ElectricalA470 Users Guide Pertech Index A470 Users Guide Warranty Warranty