Pertech A470 manual Getting Service and Technical Support

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A470 Users Guide

Getting Service and Technical Support

Service

You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to return your equipment back in first class working order. As part of Pertech, we are very familiar with all Pertech printers. This affiliation gives us the technical and production capabilities, as well as the financial resources and materials access, to provide product quality unequaled in the industry

Maintenance Agreement

To keep your Pertech Product in top working order, we recommend the Pertech Maintenance Agreement program. This service provides cleaning and upgrading for most of the printer products we manufacture and service. Once per year, or whenever necessary, we give your units the once over for routine maintenance, cleaning and applicable upgrades. The units are disassembled, print heads cleaned, firmware upgraded, necessary parts replaced, and then returned to you for another year of flawless use. Contact your Pertech Representative for details on this and other available service and extended warranty programs.

Technical Support

Pertech provides Technical Support for this product by calling 307-856-4821 between the hours of 8AM to 5PM Monday through Friday MST, or by submitting a Support Inquiry at the Pertech web site. www.pertechresources.com under the service/support section.

The Model Number, Revision, Date, and Serial Number can be located on the Label attached on the inside of the printer behind the paper roll. Please have this information available when you contact Pertech.

MODEL

477100001E

REV

X.XX

DATE

XXXX

SERIAL

XX XX XXXX

Pertech® 2006

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Contents Users Guide A470 Users Guide Pertech Pertech Iii Important Information to the User Contents Warranty Where to Get Additional information PrefaceAbout the Printer Standard Features Features and OptionsModel specific features Ordering Paper and Supplies PaperRibbons CablesUsing the Controls Operating the PrinterPaper Loading 477X Paper Loading Instructions471X Paper Loading Instructions Ribbon Cartridge Replacement Ribbon Interlock Tab Ribbon AdvanceAir Gap Adjustment Adjustable FeaturesValidation Document Stop Adjustment CCWLow Paper Sensor Adjustment Maintaining The Printer Self Tests & Configuration Report Print Tests and Setup ModeExtended Self Test Configuring the Printer Dip Switch a Dip Switch BCommunication RS232 Serial Interface Serial Interface PinoutParallel Interface Flow ControlA470 Command Language Cash Drawer Commands Power SupplyCash Drawer Trouble Shooting Printer Problems Trouble Shooting General IssuesMargin Sensor Motor Sensor Trouble Shooting Other Issues Fault ModeService Getting Service and Technical SupportTechnical Support Appendix APitch / Characters Per Line Chars Line Method Dot Columns DotsNormal Wide Double Wide Appendix B Specifications OperatingEnvironment MediaElectrical HardwareA470 Users Guide Pertech Index A470 Users Guide Warranty Warranty