the memory connector – the connector has a key to keep the memory board from going in backwards or awkwardly. Once in place, use the handles to evenly leverage the memory board into the slot.
•If none of the above hints helped, faulty hardware may exist. Follow the steps in section 6.4, Finding Bad Memory, and try to pinpoint which memory board has a problem. Then contact Texas Memory Systems customer support at
6.3.2 RAM-SAN Does Not Detect all Devices
When the boot sequence completes, all devices should be accounted for both in the READY lights on the front panel display and on the status screen printed to the dumb terminal by the management port. If any devices are missing, try the following. Please use a grounding strap and be careful around the power board – it is dangerous.
•Verify that the system
•Verify that all power modules have both the AC and DC LEDs on and the bad fuse LEDs off.
•If an interface is missing from the display, reseat the interface in the
6.3.3 Catastrophic Boot Error Detected
Call Texas Memory Systems for help diagnosing the problem.
6.4 Finding Bad Memory
This
See section 6 above for an example of where to look in the error message to see how many bits are at fault. Please try to pinpoint the bad board and, if possible, chip, and then contact Texas Memory Systems customer support.
6.4.1 Locating a Bad Memory Board
Bad memory will be reported by the system through an ECC error message. When data is read from memory and the ECC value is incorrect, the device reports an ECC message to the management port. If the error is a single bit error, the ECC logic corrects the data bit. Multiple bit errors are not correctable by the ECC mechanism. Use the ‘log’ command to display the following screen is an example of an ECC error log report.
Source: 0x0000, ECC word: 0x25, Burst addr: 0x0082000100, Error word cnt: 0x14 An error was detected on bit 9.
Bus: 2 Board: 4 Bank: 1
6.4.2 Confirming a Bad Memory Board
Once you have isolated the board and, if possible, the chip associated with an error, it is wise to
| Texas Memory Systems, Inc. (February 7, 2003) |