TROY Group Font Memory Card Kit manual Trouble- shooting by Printer Control Panel Display Message

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Section 4

Troubleshooting / Error Messages

Trouble- shooting by Printer Control Panel Display Message

The following table contains the printer control panel display messages generated by TROY Security Printing Solutions. Some of the messages may not apply to your TROY Security Printing Solution. Refer to the Hewlett- Packard Printer User’s Manual for other display panel messages.

 

Message

 

Description

Action

 

LOW TONER

 

The TROY MICR toner cartridge is low on

Replace the TROY MICR toner cartridge

 

 

 

toner.

with a new TROY MICR toner cartridge.

 

 

 

 

Do not re-install the old cartridge.

 

 

 

 

 

 

TROY INTERNAL

 

The TROY firmware contains advanced

Contact TROY Technical Support.

 

RELIANCE MONITOR

 

internal self-diagnostics checks to ensure

 

 

 

 

constant data integrity. When the

 

 

 

 

firmware detects an exception condition

 

 

 

 

that may result in compromised data

 

 

 

 

integrity, it halts printer operation. This

 

 

 

 

message will be followed automatically

 

 

 

 

with diagnostic information that may

 

 

 

 

assist TROY engineers in evaluating the

 

 

 

 

exception condition.

 

 

 

 

 

 

 

49.4C18 SERVICE ERROR

 

A firmware update has been uploaded to

Re-initialize the printer (cycle printer

 

 

 

the printer. This error message may

power), or perform a cold reset. Wait for

 

 

 

appear immediately after the update

the initialization sequence to finish before

 

 

 

process has been completed, indicating

continuing to use the printer. The printer

 

 

 

that the printer has registered the new

must be re-initialized in order for the

 

 

 

firmware.

firmware update to take effect.

 

 

 

 

 

 

53.ØX.1Ø ERROR

 

Your printer detected the presence of a

Remove the DIMMs or memory cards one

 

 

 

second system DIMM or memory card.

at a time until the message is cleared, or

 

 

 

 

contact your TROY service representative.

 

 

 

 

 

 

61.X SERVICE

 

Indicates that the TROY Font Memory

Re-install the TROY Font Memory Card.

 

62.X ERROR

 

Card is improperly installed or has failed.

 

 

 

 

 

 

 

 

 

 

 

68.1 ERROR

 

A firmware update has been uploaded to

Re-initialize the printer (cycle printer

 

 

 

the printer. This error message may

power), or perform a cold reset. Wait for

 

 

 

appear immediately after the update

the initialization sequence to finish before

 

 

 

process has been completed, indicating

continuing to use the printer. The printer

 

 

 

that the printer has registered the new

must be re-initialized in order for the

 

 

 

firmware.

firmware update to take effect.

 

 

 

 

 

Font Memory Card Kit User’s Guide -- Document #50-70407-001 Rev. A

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Contents Font Memory Card Kit User’s Guide Acknowledgements Table of Contents Using Troy Fonts Features OverviewUsing the Troy Printer Utility TOC-3 Troubleshooting / Error Messages Introduction Troy Security FontsUsing the Troy Printer Utility Introduction Menu StructureBasic Printer Utility Operations Troy Printer UtilityPrinting Demo Pages Verifying Windows Font Support Verifying PCL 5e Communication Downloading Files to the Printer Download FileObtaining Technical Assistance Using Troy Fonts Introduction Accessing Using Troy FontsSection Using Printer Fonts Screen Fonts Micr Font Guidelines Font Character Mapping Accessing Unmapped Characters Determining a Character MappingStandard Ascii Character Set reference only Troy Micr E 13B 12-Point Font Troy E-13BTroy Micr Esc1QEscsØp5.Øh16.ØvØsØbØT Esc2QEscsØp6.ØØh22.ØvØsØbØT Troy Security Font Troy Font Spanish Troy Reverse Helvetica Font Troy Helvetica Rev Troy OCR-A Troy OCR-A Troy OCR-A Troy OCR-B Troy OCR-B Troy OCR-B Troy UPC-A Barcode Troy UPC-E Barcode Troy EAN-8 Barcode Troy EAN-13 Barcode Troy BC25 Barcode Troy BC39 Barcode Troy BC128 Barcode Troy Postnet Troy Postnet Reverse optional International Convenience Amount Fonts International Convenience Amount Fonts British Small Convenience Amount Font Troy SCF BritishTroubleshooting / Error Messages Trouble- shooting by SymptomSection Section Section Section Section Section Section Trouble- shooting by Printer Control Panel Display Message Message Description Action

Font Memory Card Kit specifications

The TROY Group Font Memory Card Kit is a powerful solution designed to enhance the printing capabilities of TROY printers. This innovative kit elevates the performance of printing devices by allowing users to access an extensive library of fonts and graphics that are essential for various business applications. It brings together state-of-the-art technologies, user-friendly features, and flexible options to meet the diverse needs of organizations.

One of the key features of the TROY Group Font Memory Card Kit is its extensive font library. The kit includes an array of fonts that cater to both standard and specialized printing requirements. With the ability to print checks, forms, and customized documents, businesses can enhance their branding and improve the overall presentation of their output. The variety of fonts allows users to choose the most appropriate style for different purposes, ensuring professional-quality documents.

The technology behind the Font Memory Card Kit emphasizes ease of use and direct integration with TROY printers. The kit is designed to be user-friendly, allowing for simple installation and operation. Users can easily load the card into their printer to unlock a new range of font options without the need for complicated setup processes. This seamless integration ensures minimal disruption to regular printing tasks, which is particularly beneficial for busy office environments.

Another significant characteristic of the TROY Group Font Memory Card Kit is its compatibility with various TROY printers. By offering a universal design, the kit can cater to multiple models, making it a versatile choice for organizations that may utilize different types of TROY devices. This flexibility enhances the value of the investment, as companies can equip their entire range of printers with the same advanced font capabilities.

Additionally, the TROY Font Memory Card Kit improves document security by providing specialized fonts that can help prevent fraud and counterfeiting. This feature is particularly important for businesses that issue checks or other sensitive financial documents. By utilizing unique font styles, organizations can enhance the security of their printed materials, protecting both themselves and their clients.

In conclusion, the TROY Group Font Memory Card Kit is an essential tool for businesses looking to improve their printing processes. With its extensive library of fonts, easy integration with TROY printers, and enhanced security features, this kit presents a comprehensive solution tailored to meet the diverse needs of modern organizations.