VeriFone Service and Support

O3300 InstallGuide.book Page 22 Thursday, November 25, 1999 3:48 PM

Omni 3300 Installation Guide

Printer Paper is Jammed in the Feed Mechanism

1.Remove the paper roll cover. Then, lift up the small red lever located on the paper roll cradle’s right side until it snaps “up.” (Figure 6, page 14). The paper can now move freely through the paper feed mechanism.

2.Carefully cut the damaged paper from the paper roll and clear the remaining paper from the feed mechanism.

3.Lower the paper release lever until it snaps “down.”

4.Re-install the roll of printer paper. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.

For Omni 3300 terminal problems, contact your local VeriFone representative or service provider.

For Omni 3300 product service and repair information:

•(USA) VeriFone Service and Support Group, 1-800-834- 9133, Monday - Friday, 8 A.M. - 7 P.M., EST

•(Global) Contact your VeriFone representative

Returning a Terminal for Service

Note: Unless otherwise instructed in this Installation Guide, do not, under any circumstances, attempt any service, adjustments, or repairs on this product. Contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may invalidate the product warranty.

1.Gather the following information from the printed labels on the bottom of each Omni 3300 terminal (Figure 12):

• Serial number (S/N xxx-xxx-xxx)