Printer Troubleshooting, Printer Does Not Work

O3300 InstallGuide.book Page 21 Thursday, November 25, 1999 3:48 PM

Omni 3300 Installation Guide

Printer

Every few months, check and thoroughly clean the printer:

1.Be sure the terminal is connected to a power source.

2.Remove the paper roll cover and check it for signs of damage, wear, or warping.

3.Remove the paper and spindle. Carefully cut from the roll any paper still remaining in the feed mechanism.

4.Press the paper feed button to eject the remaining paper.

Caution: Do not attempt to pull paper from the printer. Damage to the paper feed mechanism could result.

5.Remove any dirt, dust, or scraps of paper adhering to or lodged in the printer parts.

6.Install a paper roll, as described in “Install a Paper Roll‚” page 14.

Printer Troubleshooting

Printer Does Not Work

1.Check all terminal power connections. The integrated printer receives its power directly from the Omni 3300 terminal. The green power-on indicator light should be on.

2.If the green power-on indicator is blinking on and off, the printer is out of paper. Remove the paper roll cover and install a new roll of printer paper, as described in “Install a Paper Roll‚” page 14.

3.If the problem persists, contact your VeriFone distributor or service provider.