Panasonic KX-TDA100 installation manual Problem Probable Cause Solution

Page 221

 

 

 

4.1 Troubleshooting

 

 

 

 

 

 

 

 

PROBLEM

PROBABLE CAUSE

 

SOLUTION

 

 

 

 

The ALARM indicator on the

A major system error occurs in

See the error log using the KX-TDA

front of the shelf turns on red.

the Hybrid IP-PBX.

 

Maintenance Console (refer to "4.1.5

 

 

 

Troubleshooting by Error Log").

 

 

 

 

Installation Manual 221

Image 221
Contents Hybrid IP-PBX Installation ManualMPR Option Card Main Processing CardTrunk Cards Extension CardsOptional SD Memory Power Supply UnitsCards PSUsAbbreviations in this manual Available Proprietary TelephonesImportant Safety Instructions Installation Manual For users in Germany only For business users in the European UnionFor users in New Zealand only For users in Finland, Norway and Sweden onlyImportant Notice For users in Australia onlyFor Future Reference Installation Manual About the Other Manuals Structure of this ManualAbout the software version of your Hybrid IP-PBX TrademarksPrecautions for Users in the United Kingdom Installation Manual Table of Contents Information about the Extension Cards 107 Power Failure Connections 205Information about the Other Cards 123 Connection of Extensions 136Connection 213 212215 220Section System Outline System Highlights System HighlightsHospitality Features Portable Station PS FeaturesPC Phone/PC Console Features Construction of the Basic Shelf Basic System ConstructionBasic Shelf Hybrid IP-PBX System Connection DiagramDPT Optional Equipment Optional EquipmentModel No Model Name Description DHLC8PAY8 GW4E General Description SpecificationsWeight when fully DimensionExtension Connection Cable MountedCharacteristics System Capacity Maximum Optional Service CardsCards Installed in the Slots of the Hybrid IP-PBX MPR Card Type Maximum Number Installed KX-TDA100 KX-TDA200LCOT4 LCOT8 LCOT16 DID8 BRI4 BRI8 PRI23 PRI30 IP-GW4 IP-GW4ECard Type Maximum Number Mounted on KX-TDA100 KX-TDA200 Cards Mounted on Other Optional Service CardsCard Type Maximum Number APT IP-PT Maximum Terminal EquipmentMEC Card Calculation MEC Card CalculationCalculation Example KX-TDA100 Equipment Type MEC FigureLoad Figure Calculation Power Supply Unit SelectionPSU Capacity Equipment Type Load FigureCalculation Example KX-TDA200 Specifications Section Installation Before Installation Before InstallationSafety Installation Instructions Installation PrecautionsBefore Installation KX-TDA100 KX-TDA200 Installation of the Hybrid IP-PBXUnpacking Inside View Names and LocationsOpening the Front Cover Opening/Closing the Front CoverClosing the Front Cover Accessories and User-supplied Items Installing/Replacing the Power Supply UnitSafety Instructions Accessories included Screws ×Installing the Power Supply Unit Replacing the Power Supply Unit Replace the PSU Connect the frame of the Hybrid IP-PBX to earth Frame Earth ConnectionBackup Power Supply Duration Backup Battery ConnectionUser-supplied Items ExamplesConnecting Backup Batteries Installing Optional Service Cards Installing/Removing the Optional Service CardsBack Board Release Lever Covering the Blank Slots Handling of the Cables Removing the Optional Service Cards Connector Type Pin Number Used for Types of ConnectorsCTI-LINK KX-TDA0410 BNCMPR USB Attaching a Ferrite Core When connecting a T1/E1/PRI/IP-GW16/IP-EXT16 cardWhen connecting a BRI card When connecting an extension card Fastening Amphenol Connector LCOT4 LCOT8 LCOT16 DID8 DHLC8 DLC8 DLC16 MSLC16 SLC8 Amphenol Connector Pin Assignment ChartWall Mounting KX-TDA200 Installation of the Hybrid IP-PBX Wall Wall Mounting KX-TDA100Installation of the Hybrid IP-PBX Floor Standing KX-TDA200 Only TOP Front Installation Surge Protector InstallationOverview IP-PBX SLT PTIP-PBX Outside InstallationInstallation of an Earth Rod Installation of the Hybrid IP-PBX USB BGM/MOH Information about the Main Processing CardMPR Card SD Access Batt AlarmLED Indications Indication Colour DescriptionMEC Card KX-TDA0105 RMT Card KX-TDA0196 LED Information about the Trunk CardsSignal Name Function Amphenol ConnectorPin Assignments Card Status2 DID8 Card KX-TDA0182 LED Indications Switch Type Usage and Status Definition Switch Settings on LCOT8/LCOT16 cards3 CID/PAY8 Card KX-TDA0189 DIP4 CID8 Card KX-TDA0193 5 E&M8 Card KX-TDA0184 R1A T1ASGA SGBLED Indications 6 T1 Card KX-TDA0187 Switch SettingsSignal Name Level Function RJ45 Connector for Trunk UseRJ45 Connector for Extension Use Sync Maximum Cabling Distance of Extension ConnectionBNC RX 7 E1 Card KX-TDA0188BNC TX BNC coaxial Connector TX BNC coaxial Connector RX 8 BRI4 Card KX-TDA0284 and BRI8 Card KX-TDA0288 RX2 TX1RX1 TX2Line Line LED PatternMaster Clock LED Pattern OFFMaximum Cabling Distance of S0 Bus Connection 9 PRI30 Card KX-TDA0290CE/CJ Switch Settings Link Maximum Cabling Distance of Extension Connection 10 PRI23 Card KX-TDA0290 Pin Assignments Maximum Cabling Distance of Extension Connection IP-GW4 Card KX-TDA0480 RJ45 Connector 10BASE-TSignal Name Input I/Output O Function Online AlarmIAM Busy DataIP-GW4E Card KX-TDA0484 RJ45 Connector 10BASE-T/100BASE-TXOFF IP-GW16 Card KX-TDA0490 LED Indications CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144 Information about the Extension CardsPowl RJ45 ConnectorPowh DHLC8 Card KX-TDA0170 D1A D2AD2B D1BLED Indications 3 DLC8 Card KX-TDA0171 Data port 1 Low 4 DLC16 Card KX-TDA0172 D1I D2ID2J D1J5 SLC8 Card KX-TDA0173 Pin Assignments EXT-CID Card KX-TDA0168 7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175 Ring port Tip port 17-25 Reserved 42-50 IP-EXT16 Card KX-TDA0470 Online 1 OPB3 Card KX-TDA0190 Accessories included none User-supplied not included noneInformation about the Other Cards 2 DPH4 Card KX-TDA0161 User-supplied not included Copper wireDP4 Pin Terminal BlockDP3 DP23 DPH2 Card KX-TDA0162 Pin Assignments Path Doorphone Call Path 4 EIO4 Card KX-TDA0164 Pin Assignments External Relay Connection DiagramExternal Sensor ECHO16 Card KX-TDA0166 6 MSG4 Card KX-TDA0191 CTI-LINK Card KX-TDA0410 Link Status DSS Console Connection of ExtensionsPT-interface CS Parallel Connection of the Extensions Using a Modular T-AdaptorWith APT With DPTWith KX-T7600 Series DPT except KX-T7665 Using an EXtra Device PortDptslt With Other DPT except KX-T7560 and KX-T7565Back View of DPTs Digital EXtra Device Port Digital XDP ConnectionWith KX-T7600 Series DPT except KX-T7600E Series To TEL To Main Unit With KX-T7600E Series DPT Connecting to a Slave DPT Connecting to a Master DPT First Party Call Control CTI Connection Connection of Dect Portable Stations RF SpecificationOverview CS Cell Station KX-TDA0142CE/KX-TDA0141CEEquipment Distance Investigate the installation site Procedure OverviewPrepare for site survey Conduct the site surveyMount the CS on the wall Finish the site surveyUnderstanding Radio Waves Characteristics of Radio WavesSite Planning Object Material Transmission Tendency Site Survey Preparation Radio Signal Strength LevelsCS Coverage Area Things to take note Example Installing in a Room Separated by Interior WallsCS installation plan Checking the CS ID Number Before Site SurveyAssigning the CS ID Number to the PS CS NoUsing the KX-TD7590 To enter letters DIP Switch Setting and Installing the CS Temporarily for Site SurveyFor users in the United Kingdom Testing the Radio Signal Strength Site Survey Using the KX-TCA255/KX-TD7590PS CH0 Channel no Clearing the Stored Scan Data Using the KX-TD7590 Log NoReferring to the Stored Scan Data After Site Survey Using a Csif Card Connecting a Cell Station to the Hybrid IP-PBXAccessories and User-supplied Items for the CS User-supplied not included RJ11 connectorUsing a DHLC/DLC Card Connecting the CS For the KX-TDA0142CE User only Using the KX-TCA155/KX-TCA255 Administrator LevelRegistering the PS PS RegistrationUsing the KX-TD7580 System Lock PasswordSystem Lock Password /OK Changing the Display Language of the PS Setting the PIN for Hybrid IP-PBXHandset PIN 691PS Termination Testing the Operation Wall Mounting Reference for Wall Mounting Install a screw here 71 mmKX-TDA0141 Using a DHLC/DLC Card KX-TDA0142 Using a Csif CardConnection of 2.4 GHz Portable Stations CS Cell Station KX-TDA0142/KX-TDA0141Connection of 2.4 GHz Portable Stations Prepare the CS for site survey Using the KX-TD7680Using the KX-TD7690 Finish the site survey Site Planning Object Material Transmission Tendency CS Coverage Area Example Installing in a Room Separated by Interior Walls CS Number Switch Radio Signal Test Switch CS no CS no CS no Connection of 2.4 GHz Portable Stations Scan Data No Site SurveyPS CS NO.1 LEVEL12 Scan Data No Deleting the Stored Scan Data After Site Survey Connecting a Cell Station to the Hybrid IP-PBX Using a DHLC/DLC Card Connecting the CS PT Administrator Level Entering the System Programming ModePS Using the KX-TD7680 System Setting MenuWhen the PS has not been registered yet Setting the System Lock 692 Setting the PIN for PS Using the KX-TD7680System Wall Mounting Reference for Wall Mounting Maximum Cabling Distance Installing the Doorphone KX-T30865Connection Installation Manual BGM Connection of PeripheralsConnection of Peripherals Pager Connection ChartsPC/Printer via RS-232C Pin AssignmentsRS-232C Signals For connecting a printer/PC with a 25-pin RS-232C connectorSignal Ground SG Receive Data RXD…inputVbus PC/CTI Server via USB versionUSB D USB D+Using Analogue Trunk Card and Extension Card Power Failure ConnectionsPower Failure Connections RJ11 Connector Pin Assignments for Extension Card RJ11 Connector Pin Assignments for Analogue Trunk CardPFT Ports 1 Signal Name Function PFT Ports 3 and 4 for LCOT16 card only Signal Name FunctionRJ45 Connector Line 1 Pin Assignments Using BRI CardSwitch Settings RJ45 Connector Line 2 Pin Assignments Starting the Hybrid IP-PBX Starting the Hybrid IP-PBXRUN Confirming the Trunk ConnectionSection Guide for the KX-TDA Maintenance Console Overview KX-TDA Maintenance Console*1Connection ConnectionSerial Interface Connection LAN Connection via CTI-LINK CardSD TXD RD RXD DR DSR ER DTR External Modem ConnectionInstalling and Starting the KX-TDA Maintenance Console Installation of the KX-TDA Maintenance ConsolePassword Security System RequirementsStart the KX-TDA Maintenance Console from the Start menu Installing the KX-TDA Maintenance ConsoleWhen country/area data do not match Installation of the KX-TDA Maintenance Console Section Troubleshooting Installation TroubleshootingProblem Probable Cause Solution Cause Trunk is connected to the T2/R1 Operation Problem Probable Cause Solution Operation Using the Reset ButtonDescription Troubleshooting by Error LogError Log Display Format Description Error Code Error Message List of Errors and SolutionsSLC, CSIF, LCOT, T1, E1 BRI, PRI, OPB3, E&M, IPSystem Start-up and On-line Operation Probable Cause Solution Probable Cause Solution CSIF, T1, E1, BRI, PRI ROM NGOPB3, CTI-LINK, E&M RAM NG IP-GW, DID, SLC8, IPMPR-LPR CSIF, T1, E1, BRI, PRI IP-GW Dpram IP-GW SdramIP-PT SUB-CPU Probable Cause Solution Probable Cause Solution Section Appendix Changed Contents New ContentsRevision History Pmpr Software File VersionPmpr Software File Version Pmpr Software File Version Index Numerics PSU PSU-L PSU-M PSU-S Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
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KX-TDA100 specifications

The Panasonic KX-TDA100 is a versatile digital hybrid telephone system designed to meet the communication needs of small to medium-sized businesses. This system blends traditional telephone functions with advanced digital technology, making it an excellent choice for organizations looking to enhance their telecommunications infrastructure.

One of the key features of the KX-TDA100 is its ability to support both digital and analog telephony, allowing businesses to integrate existing telephone lines and devices with newer technologies. The system can accommodate up to 100 extensions, making it scalable and suitable for growing businesses. Additionally, it supports a variety of communication services, including voice mail, computer telephony integration, and automatic call distribution, which enhances customer service capabilities.

The KX-TDA100 utilizes advanced digital signal processing technology, ensuring clear and reliable communication. It employs features such as call forwarding, caller ID, call waiting, and conference calling, which improve productivity and streamline communication among team members. The system also allows for the integration of mobile devices through its support for SIP trunking, enabling seamless communication even when employees are on the go.

Furthermore, the KX-TDA100 includes built-in voicemail functionality, allowing businesses to manage messages efficiently. The voicemail system supports features like voicemail-to-email, which provides users with immediate access to their messages, and the option to customize greetings and auto-attendants that enhance caller experiences.

Security is another critical aspect of the KX-TDA100. The system offers various security features to protect against unauthorized access and ensure data integrity, including encryption and secure network protocols. This attention to security makes it suitable for businesses that handle sensitive information.

Overall, the Panasonic KX-TDA100 combines flexibility, scalability, and advanced technology, making it an ideal solution for businesses looking to improve their communication systems. Its user-friendly design, robust feature set, and ability to grow with the organization make it a reliable choice for enhancing productivity and ensuring effective communication within teams and with customers. Whether deploying for day-to-day operations or accommodating remote work, the KX-TDA100 offers the reliability and features that modern businesses require.