Dealing with Problems (Summary)
When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact your technical support office. (
page 32)
Starting Up
The power indicator or bat- |
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| Check the cable connection for the AC adaptor. |
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tery indicator is not lit |
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| Check to see if a fully charged battery is properly inserted. |
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| Remove the battery pack and disconnect the AC adaptor, then connect them again. | ||||||||
The computer does not op- | The computer may not operate when certain USB devices are connected. Disconnect the | |||||||||||
erate when a USB device is | USB device, or set [Legacy USB support] to [Disable] in [Advanced] menu of the Setup | |||||||||||
connected | Utility. |
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[Enter Password] is displayed | Input your password. If you have forgotten it, contact your technical support office | |||||||||||
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| page 32). |
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POST Startup Error(s) is |
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displayed |
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Windows startup, or an op- |
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| Press F9 | in the Setup Utility ( | “Setup Utility”). | This will restore the Setup | |||||
eration is extremely slow |
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| Utility’s settings to their default values (except the password settings). Then, the Setup | ||||||||
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| Utility must be run once again for you to input the appropriate operating environment | ||||||||
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| settings. (The processing speed depends on the application software used, so this opera- | ||||||||
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| tion may not cause the processing speed to increase.) |
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| If operations slow down during streaming playback, try changing the number of colors of | ||||||||
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| the display. |
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The date and time are incor- |
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| You can set the date and time using the following procedure: | ||||||||
rect |
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| Windows 2000 |
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| [Control Panel] - [Date/Time] |
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| Windows XP |
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| [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time] | ||||||||
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| If you continue to experience problems, the internal battery maintaining the clock may | ||||||||
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| need to be replaced. Contact your technical support office ( |
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| page 32). | |||||
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| When the computer is connected to a LAN, confirm the date and time of the server. | ||||||||
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| This computer will not correctly recognize the date and time starting from the year 2100 | ||||||||
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| A.D. |
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When resuming from the | Even when a password has been set in the Setup Utility, [Enter Password] does not appear | |||||||||||
standby or hibernation | when the computer resumes | from the standby | or hibernation mode . | |||||||||
mode, [Enter Password] | If you want to use the security function when using the standby or hibernation mode, use the | |||||||||||
does not appear even if a | Windows password as follows: |
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password has been set in the |
| Windows 2000 |
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Setup Utility | Set the password in [Control Panel] - [Users and Passwords], then add the check mark for | |||||||||||
| [Prompt for password when computer goes off standby] in [Control Panel] - [Power Op- | |||||||||||
| tions] - [Advanced]. |
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| Windows XP |
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| Select the account to change in [Control Panel] - [User Accounts] and set the password, then | |||||||||||
| add the check mark for [Prompt for password when computer resumes from standby] in | |||||||||||
| [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced]. | |||||||||||
When “Invalid system disk. |
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| This means a floppy disk that does not contain system startup information has been left in | ||||||||
Replace the disk, and then |
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| the floppy disk drive. Remove the floppy disk, and press any key. | ||||||||
press any key.” (or a simi- |
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| This message may appear when certain USB devices are connected. Remove the USB | ||||||||
lar message) is displayed |
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| device, or set [Legacy USB support] in [Advanced] menu of the Setup Utility to [Dis- | ||||||||
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| able]. |
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| If the message still appears even after trying the above two measures, this may be an | ||||||||
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| indication that some type of hard disk failure has occurred. Contact your technical sup- | ||||||||
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| port office ( |
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| page 32). |
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Troubleshooting
21