Panasonic Comprehensive Troubleshooting Tips and Common Errors for Devices

Troubleshooting (Basic)/Error Code/Message

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

your technical support office. You can also check the computer’s status in the PC Information Viewer (Î Reference Manual “Check the Computer’s Usage Status”).

„Starting Up and Standby and Hibernation Mode

The computer does not	z Connect the AC adaptor.
power on/	z Insert a fully charged battery.
The power indicator or bat-	z Remove the battery pack and the AC adaptor, then connect them again.
tery indicator is not lit.	z If an additional RAM module has been inserted, remove the RAM module and check to
	see if the RAM module is the recommended one.
	z When the CPU temperature is high, the computer may not start up to prevent overheating of
	the CPU. Wait until the computer cools down, and then turn the power on again. If the com-
	puter does not power on even after cooling down, contact your technical support office.

Windows does not start up. z Remove all peripheral devices (e.g. USB memory).

zIf an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one.

zIf the power indicator is lit, slide the power switch for four seconds or longer to turn off, then turn on again.

zUsing the following procedure, start up in Safe Mode, and check the error details.

A Turn on the computer, and when the [Panasonic] boot screen disappears (after enter- ing the password*1 if one is set) hold down F8.

B Release your finger when [Windows Advanced Options Menu] is displayed, and with

Ïor Ð, select [Safe Mode], then press Enter. Follow the on-screen instructions.

	*1 Supervisor Password or User Password set with the Setup Utility
	z Press F9 in the Setup Utility (Î page 28 “To start the Setup Utility”) to return the Setup
	Utility settings (excluding the passwords) to the default values. Start the Setup Utility and
	make the settings again.
Cannot boot from internal	z Make sure that the bootable CD/DVD is set properly.
CD/DVD drive.	z Start the Setup Utility, and confirm the following settings.
	•	[Optical Drive] is set to [Enabled] in the [Advanced] menu.
	•	[Optical Drive Power] is set to [On] in the [Main] menu.
	•	[Boot Option #1] is set to [CD/DVD Drive] in the [Boot] menu.
	z When an external CD/DVD drive is connected, you cannot boot from the internal CD/
	DVD drive.

You have forgotten the	z Supervisor Password or User Password: Contact your technical support office.
password.	z Administrator password:
	•	If you have a password reset disk, you can reset the administrator password. Set the
		disk and enter any wrong password, then follow the on-screen instructions and set a
	•	new password.
		If you do not have a password reset disk, reinstall (Î Supplementary Instructions for
		Windows XP) and set up Windows, and then set a new password.
“Remove disks or other	z A floppy disk is in the floppy disk drive and it does not contain system startup informa-
media. Press any key to	tion. Remove the floppy disk and press any key.
restart” or a similar mes-	z This message may appear with some devices connected to the USB port. Remove the
	device or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
sage appears.
	z If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-
	stallation and return the hard disk to its condition at the time of purchase. (Î Supplementary
	Instructions for Windows XP) If the problem persists even after the reinstallation, contact
	your technical support office.
[Executing Battery Recali-	z The Battery Recalibration was canceled before Windows was shut down last time. To
bration] screen appears.	start up Windows, turn off the computer by the power switch, and then turn on.
The computer will not auto-	z If you connect to a network using wireless LAN function, perform access point settings.
matically enter standby/	(Î		Reference Manual “Wireless LAN”)
hibernation.	z If you do not use wireless LAN function, turn off wireless LAN function. (Î			Refer-
	ence Manual “Disabling/Enabling Wireless Communication”)

zMake sure that you are not using any software that regularly accesses the hard disk.

When logging on (e.g.,	z Perform the following steps to change the audio settings to prevent audio output.
resuming the computer),	A Click [start] - [Control Panel] - [Sounds, Speech, and Audio Devices] - [Sounds and
audio is distorted.	Audio Devices], and click [Sounds].
	B Set [Windows Logon] and [Windows Logoff] to [(None)].

Troubleshooting Useful Information Getting Started

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