Apple MC955LL/A, MC992LL/A, MC983LL/A, MC959LLA Tips and Troubleshooting, IPad Doesn’t Respond, 179

Page 179

Tips and Troubleshooting

C

Appendix

Tips and Troubleshooting

Apple iPad Support Site

Comprehensive support information is available online at www.apple.com/support/ipad. You can also use Express Lane for personalized support (not available in all countries). See expresslane.apple.com.⁜⠠

Low-Battery Image or “Not Charging” Message Appears

iPad is low on power and needs to charge for up to ten minutes before you can use it. For information about charging iPad, see “Charging the Battery” on page 33.

or

ÂÂ When charging, make sure you’re using the 10W USB power adapter that came with iPad or the USB port on a recent Mac. The fastest way to charge is to use the power adapter. See “Charging the Battery” on page 33.

ÂÂ For faster charging, turn iPad off.

ÂÂ iPad may not charge when connected to the USB port on an older Mac, a PC, a keyboard, or to a USB hub.

If your Mac or PC doesn’t provide enough power to charge iPad, a Not Charging message appears in the status bar. To charge iPad, disconnect it from your computer and connect it to a power outlet using the included Dock Connector to USB Cable and 10W USB power adapter.

iPad Doesn’t Respond

ÂÂ iPad may be low on power. Connect iPad to the 10W USB power adapter to charge. See “Charging the Battery” on page 33.

ÂÂ Press and hold the Sleep/Wake for a few seconds until a red slider appears, then press and hold the Home button until the app you were using quits.

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Contents User Guide Contents FaceTime Photo BoothMail CameraMaps YouTubeCalendar ContactsIBooks IPodITunes Store App StoreGame Center AccessibilitySettings IPad at Work Using Configuration ProfilesIndex Appendix C Tips and TroubleshootingAppendix B International Keyboards Page Overview At a GlanceSleep/Wake Button AccessoriesButtons Volume Buttons Open the SIM tray Micro-SIM Card TrayStatus Icons Home ScreenFollowing apps are included with iPad IPad AppsCamera Photo BoothApp Store FaceTimeViewing in Portrait or Landscape Multi-Touch Screen Adjusting BrightnessUsing Lists Enter text Onscreen KeyboardZooming In or Out TypingPrevious character Quickly type a period and space Or symbolsType letters or symbols that aren’t Backspace to deleteDictionary Using an Apple Wireless KeyboardIPad disconnects the keyboard when it’s out of range Accept or reject dictionary suggestions Editing-Cut, Copy, and PasteKeyboard Layouts What You Need Getting StartedSyncing with iTunes Setting Up iPadSetting Up Syncing Set up iPadÂÂ Books and audiobooks ÂÂ iTunes U collections Set up iTunes syncing Info Pane IPad Settings Panes in iTunesSummary Pane Books Pane Apps PaneMusic, Movies, TV Shows, Podcasts, and iTunes U Panes Photos Pane Connecting to the InternetJoining a Wi-Fi Network Preventing Automatic SyncingNot all carriers offer 3G data plans Internet Access on an AirplaneCellular data settings may vary depending on the carrier Joining a Cellular Data NetworkAdding Mail, Contacts, and Calendar Accounts Setting Up MobileMe AccountsSet up a MobileMe Free Account Set up a MobileMe Paid SubscriptionSet up an account Setting Up Google, Yahoo!, and AOL AccountsSetting Up Other Accounts Cancel a sync Drag the slider on iPad Disconnecting iPad from Your ComputerBattery Charging the BatteryMaximizing Battery Life Replacing the Battery Cleaning iPad Using and Cleaning iPadUsing iPad Comfortably Open an app Tap its icon on the Home screen Using AppsOpening and Switching Apps BasicsBasics ScrollingRearrange icons Rearranging App IconsOrganizing with Folders Printing Print a document Printing a DocumentSearching Pair a Bluetooth device with iPad Using Bluetooth DevicesPairing Bluetooth Devices File Sharing Bluetooth StatusUnpairing a Bluetooth Device from iPad Unpair a Bluetooth deviceTransfer a file from iPad to your computer Using AirPlayStart streaming to an AirPlay-enabled device Stop steaming to an AirPlay-enabled deviceFind My iPad Security FeaturesPasscodes and Data Protection Viewing Webpages SafariAbout Safari Scroll within a frame on a webpage Opening WebpagesZooming and Scrolling Scroll around a webpageClose a page Tap and tap Navigating WebpagesOpening Multiple Pages Follow a link on a webpage Tap the linkSearch the web Searching the WebEntering Text and Filling Out Forms Sync bookmarks with your computer When you finish, tap DoneBookmarks Delete a web clip Web ClipsAbout Mail Setting Up Email AccountsMail Compose and send a message Sending EmailCheck for new messages Choose a mailbox, tap Inbox, or tap Checking and Reading EmailMail Follow a link Zoom in on part of a messageResize any column of text to fit the screen Resize a messageOpen a meeting invitation Tap the invitation Searching EmailOrganizing Email Printing Messages and AttachmentsAbout Camera CameraTaking Photos and Recording Videos Trim a video Viewing and Sharing Photos and VideosTrimming Videos Uploading Photos and Videos to Your ComputerAbout FaceTime FaceTimeCreate a new account SigningSign in to FaceTime While You’re Talking Switch between the front and back cameras TapMaking a FaceTime Call Selecting an Effect Photo BoothAbout Photo Booth Viewing and Sharing Photos Taking a PhotoUpload photos to your computer Connect iPad to your computer Uploading Photos to Your ComputerSyncing Photos and Videos with Your Computer PhotosAbout Photos Import photos Importing Photos and Videos from iPhone or a Digital CameraViewing Photos and Videos Photos, tap Photo, Albums, Events, Faces, or Places View photosPhotos View a slideshow Sharing PhotosSlideshows Sending a Photo or Video in an Email MessageCopy a photo or video Adding a Photo or Video to a MobileMe GallerySaving Photos from Email Messages or Webpages Assign a photo to a contact Assigning a Photo to a ContactPrinting Photos Wallpaper and Lock Screen PhotosStart or stop Picture Frame Using Picture FrameAbout Videos VideosControlling Video Playback Playing VideosSyncing Videos To save space, you can delete videos from iPad Watching Rented MoviesWatching Videos on a TV Deleting Videos from iPadFinding and Viewing Videos YouTubePlay a video Tap the video Search for a videoShow or hide the video controls Tap the screen Watching YouTube on a TV Managing VideosSyncing Calendars CalendarAbout Calendar Edit an event Adding, Editing, and Deleting Calendar EventsViewing Your Calendars You can create and edit calendar events directly on iPadSee the details of an event Tap the event Subscribe to a CalDAV or .ics calendar Searching CalendarsSubscribing to Calendars Respond to an invitation in Calendar Responding to Meeting InvitationsAlerts Importing Calendar Files from MailAbout Contacts ContactsSearching Contacts Syncing and Adding ContactsManaging Contacts Using Contact InformationUnified Contacts Writing and Reading Notes Syncing Notes Searching NotesEmailing Notes Finding and Viewing Locations MapsAbout Maps Zoom out Searching for LocationsFind a location and see a map ZoomFinding Your Current Location ÂÂ See a street view when available100 Maps Marking a Location with a Drop PinBookmarking Locations Maps 101 Map ViewsSee public transit directions Tap Getting DirectionsGet directions See driving or walking directions Tap orÂÂ restaurants san francisco ca ÂÂ apple inc new york Showing Traffic ConditionsFinding and Contacting Businesses Find businesses in an area104 Maps Sharing Location InformationFrom there, you can do the following Playing Songs IPodAdding Music and More to iPad Playing Music and Other AudioControlling Song Playback When you play a song, the Now Playing screen appearsSet iPad to shuffle songs Additional Song ControlsSet iPad to repeat songs Skip to any point in a songPlay back the last 30 seconds Tap Podcast and Audiobook ControlsSend an email link to this podcast Tap Change the playback speed Tap to change the speedCreating Playlists Using PlaylistsViewing All Tracks on an Album Searching Music110 IPod Making Genius PlaylistsIPod 111 Playing Genius MixesMake a Genius playlist on iPad Play a Genius Mix Tap the mix112 IPod Transferring ContentHome Sharing Play music or video on iPad from your iTunes library113 ITunes StoreAbout the iTunes Store 114 ITunes Store Finding Music, Videos, and MoreFollowing Artists and Friends ITunes Store 115 Purchasing Music or AudiobooksPreview an audiobook Tap the item 116 ITunes Store Purchasing or Renting VideosPurchase and download a song, album, or audiobook Preview a video Tap Preview Purchase or rent a videoSee the status of pre-ordered items Tap Downloads Listening to or Watching PodcastsChecking Download Status See the status of items being downloaded Tap DownloadsVerify your purchases Syncing ContentViewing Apple ID Information Verifying Purchases119 App StoreAbout the App Store 120 App Store Browsing and SearchingGetting More Information App Store 121 Buying AppsPurchase and download an app You can write and submit app reviews on iPad Update an appUpdating Apps Writing ReviewsApp Store 123 Deleting AppsSyncing Purchases Delete an App Store app124 IBooksAbout iBooks IBooks 125 Using the iBookstore126 IBooks Reading BooksIBooks 127 Changing a Book’s Appearance128 IBooks Looking up the Definition of a WordHaving a Book Read to You IBooks 129 Organizing the BookshelfAllow notifications Tap OK Setting Up Game CenterGame Center About Game CenterGame Center 131 Change Game Center settings for your Apple IDSign in using a different Apple ID 132 Game Center GamesPurchasing and Downloading Games Playing GamesGame Center 133 LeaderboardsOther players may invite you to play the game Rotate iPad to see a leaderboard in landscape orientationAdd a friend to Game Center FriendsAchievements Recently PlayedGame Center 135 Your Status and Account Information136 Game Center Parental Controls137 Accessibility21Universal Access Features VoiceOver Turn accessibility features on or off in iTunes138 Accessibility Use phonetics Setting Up VoiceOverVoiceOver Settings Accessibility 139VoiceOver Gestures 140 AccessibilityÂÂ Double-tapActivate selected item Accessibility 141Here’s a summary of VoiceOver gestures Select and ActivateReading text Rotor ControlEntering text Using VoiceOverUsing a control Accessibility 143Entering and Editing Text Accessibility 145 Quick Nav Controlling VoiceOver Using an Apple Wireless KeyboardVoiceOver Keyboard Commands VO = Control-OptionSetting Up a Braille Display Set up a braille display Using MapsUsing a Braille Display with VoiceOver Controlling VoiceOver with Your Braille Display 148 AccessibilityZoom Mono Audio Accessibility 149Large Text White on BlackTriple-Click Home Closed Captioning and Other Helpful Features151 SettingsAbout Settings Airplane Mode152 Settings Wi-FiNotifications Location ServicesSettings 153 Brightness & Wallpaper 154 SettingsCarrier Cellular DataActivate Picture Frame Tap on the Lock screen Picture FrameGeneral AboutNetwork 156 SettingsUsage SoundsAuto-Lock BluetoothSettings 157 Spotlight SearchTurn on restrictions 158 SettingsIPad Cover Lock/Unlock RestrictionsPing Installing AppsSettings 159 ITunesRestrict multiplayer games Turn off Multiplayer Games Side SwitchSide Switch doesn’t mute audio or video playback Date and TimeInternational Settings 161Keyboard 162 Settings Resetting iPadReset all settings Choose General Reset Reset All Settings ÂÂ CalDAV or iCalendar .ics accounts for Calendars Settings 163Mail, Contacts, Calendars AccountsFetch New Data 164 SettingsSettings 165 General 166 SettingsSafari CalendarsDeveloper Settings 167Security Video 168 SettingsIPod FaceTime Settings 169Photos Store 170 Settings171 IPad at Work Using Configuration ProfilesInstalling configuration profiles IPad in the Enterprise172 Setting Up Microsoft Exchange AccountsVPN Access Set up an Exchange account on iPad173 Set up an Ldap or CardDAV accountLdap and CardDAV Accounts Adding Keyboards Switching KeyboardsTo enter text in a different language, switch keyboards International KeyboardsEntering Simplified Chinese Stroke Wubi Hua ChineseEntering Simplified or Traditional Chinese Pinyin Entering Chinese Cangjie176 Entering Handwritten Simplified or Traditional ChineseConverting Between Simplified and Traditional Chinese Drawing Chinese CharactersEntering Japanese Romaji JapaneseKorean Vietnamese178 Creating Dictionaries179 Tips and TroubleshootingTips and Troubleshooting IPad Doesn’t RespondITunes and Syncing 181 Encrypt iPad backupsBacking Up iPad Backing UpUpdating iPad Removing a BackupUpdating and Restoring iPad Software About Updating and Restoring SoftwareRestoring iPad Restoring from a BackupRestore iPad Restore iPad from a backupIf iPad is unable to send email, try the following Safari, Mail, and ContactsCan’t Send Email Can’t Receive Email185 Sound, Music, and VideoEmail Attachment Won’t Open No Sound186 No Video or Sound when Using AirPlaySong, Video, or Other Item Won’t Play 187 No Image on TV or Projector Connected to iPadCan’t make or receive FaceTime calls Improving FaceTime qualityITunes Store and App Store Restarting and Resetting iPadIPad Still Doesn’t Respond After Reset Safety, Service, and Support InformationApple and the Environment Disposal and Recycling Information190 Index191 See also events Camera Connection Kit 70 Camera192 Editing193 194 Numbered badge195 196 SIM PIN197 USB019-2019/2011-03-07

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