Zebra Technologies P120i user manual Troubleshooting Procedures, Print Quality Issues

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Troubleshooting

Troubleshooting Procedures

This section offers solutions to potential problems you may experience with your P120i printer.

Print Quality Issues

This section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:

Example • Small spots appear on the printed card with a non-printed area or a different color.

Possible Cause:

• Contamination on the card surface

Solutions:

• Check that cards are stored in a dust free environment

• Use a different supply of cards

Possible Cause:

Cleaning roller not installed

Dust inside the printer and/or dirty Cleaning Roller

Solutions:

Perform a Cleaning of the printer (reference Chapter 5)

Check that the protective cover was removed from the ribbon cartridge cleaning roller (reference Chapter 3).

If printing one card at a time, replace the cleaning roller located at the front of the printer (reference Appendix B).

980504-001 Rev. A

P120i Card Printer User Guide

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Contents User’s Manual Page Trademarks Copyright NoticeSpare Parts Warranty InformationPrinters PrintheadsProduct Disposal Return Materials AuthorizationTTE Declarations of ConformityPart Number Description P120i Printer ModelIcons Contents P120i Printer Operation Unpacking Your Card Printer Getting StartedControls and Indicators Power SwitchPower Socket Multi-Function LCD Panel USB PortPrinting Mono Installing the P120i Printer Printer InstallationFrom the Main Menu, select Install Printer Driver Print Driver InstallationPrinter Installation Printer Installation From the Select the Setup Type window USB InstallationCustom Installation From the Network Printer Components window Printer Installation Printer Installation Encoder Settings Printer Installation Printer Installation Printer Installation Ethernet Installation Printer Installation Printer Installation Printer Installation Printer Installation Printer Installation Printer Installation Printer Installation Printer Installation P120i printer Complete Printer InstallationConnect the P120i Printer 115 VAC 230 VAC Page Printer Installation 980504-001 Rev. a Printer Installation Change Printer Driver Options Printer Installation Printer Installation Printer Installation Page Printer Features P120i Printer SetupLoading Ribbon Cartridge Card Feeder Loading CardsCard Feeder Cover Stack Card Output Hopper Printing a Test CardPage P120i Printer Operation PrintingCreating a Sample Card Printing a Sample Card P120i Printer Operation Page How to Clean CleaningCleaning System When to CleanCleaning Cleaning the Print Head Page Troubleshooting Troubleshooting ProceduresPrint Quality Issues Possible Cause Ribbon cartridge may not be correctly positioned Page Technical Specifications USB 1.1 cable included Card Dimensions ISO standard dimensions for plain cardISO standard dimensions for magnetic stripe card Page Magnetic Card Stripe Encoder IntroductionMedia Loading Orientation ISO Standard Encoding Magnetic Encoder CleaningCard SenseTM Single Card Feed Mode Printing a Single Card Without Using the FeederInstall Card SenseTMSingle Card Feed Kit Install Card Cleaning Cartridge Setting Up the Printer Driver Printing a Single Card Page Zebra Technologies Corporation