Zebra Technologies P120i user manual Possible Cause

Troubleshooting

Troubleshooting Procedures

Example • There are non-printing horizontal lines (white) on the card surfaces.

Possible Cause:

• Ribbon cartridge is not correctly positioned.

Solutions:

•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no

wrinkles in the ribbon.

•Replace ribbon cassette.

Possible Cause:

•Print Head is dirty.

Solutions:

•Clean the Print Head

Possible Cause:

•Print Head elements are damaged (e.g. scratched or burnt).

Solutions:

•Call Zebra Customer Service for Print Head replacement information. Example • Printing shows very pale or inconsistent results.

Possible Cause:

• Ribbon cartridge have been stored improperly or is damaged.

Solution:

•Change ribbon cartridge and print again.

Possible Cause:

•Cards may not meet specifications

Solution:

•Use a different supply of cards.

Possible Cause:

•Contrast and/or Intensity may be set to values which are too high.

Solution:

•Adjust Contrast and/or Intensity values in software.

Possible Cause:

•Dust or embedded contamination on elements of the Print Head.

Solution:

•Perform a Cleaning of the Print Head (Reference Chapter 4, Cleaning the Print Head Example • Printing shows blurry printed image.

54 P120i Card Printer User Guide 980504-001 Rev. A