Appendix A - Troubleshooting
Problem |
| Solution or Reason | |
POWER indicator does not |
|
| |
light GREEN when power | 1. | Check power connections from A.C. | |
switch is turned to ON (1) |
| outlet to power supply to printer. | |
position. |
|
| |
POWER indicator lights | 1. | Check interface cable connections from | |
GREEN, but printer will not | |||
| computer to printer. | ||
print. |
| ||
|
| ||
| 1. | Verify that the labels are the correct | |
|
| type (direct thermal). | |
Printer appears to be | 2. | Check that the roll is loaded with the di- | |
working (media is being fed |
| rect thermal side facing up. | |
out), but nothing is printed. | 3. | Clean the print head with cleaning pen. | |
| 4. | For TLP models, check that the ribbon is | |
|
| properly installed. | |
Printing is faded or poor | 1. | Clean the print head with cleaning pen. | |
quality. | 2. | Adjust print speed/darkness in software. | |
| 1. | Perform AutoSense gap sensor | |
|
| adjustment on page 13. | |
Prints only partial label or | 2. | Label caught on print head. | |
3. | Print head is not properly latched. | ||
skips a label. | |||
4. | Possible software problem. Check the | ||
| |||
|
| printer memory configuration. Refer to | |
|
| the EPL2 Programming manual. | |
| 1. | Perform AutoSense gap sensor adjust- | |
|
| ment on page 13. | |
| 2. | Possible problem with label stock. Use | |
Printing stops and POWER |
| only approved labels and tags. | |
indicator lights ORANGE or | 3. | Possible label jam. | |
RED. | 4. | Insufficient memory for label size. Check | |
|
| the printer memory configuration. | |
| 5. | Possible software problem. Refer to the | |
|
| EPL2 Programming manual. | |
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21 |